I Think I have to give this This company up!!!!!

I totally agree with Sallyshops. I have a big mystery auction going right now and my page views were high, but my bids are extremely low. This is due to eBayers not benig able to see the pics! It makes my auctions look really bogus. I love your service and would still be here if it weren't Free, but this has to stop. You are hurting business. On e suggestion, is that I would have a backup server with the pics on it, so there are no downtimes. thanks and I hope this gets immediate attention.

Tom:
It's not about the bids! It's about the Pictures! I think you missed the whole point. Can you get my pictures up and running. If you thought that they would not affect auctions, then you wouldn't offer them as a service. thanks. lol

Thanks. I hope it stays up! I appreciate your help.

Wasted! That's a harsh thing to say! I was a lot nicer to you when your site was down. lol

At the auction site I am currently using (not Auctiva) sometimes people cannot see their pictures because they need to clear their cache and reboot. I don't know about this place. Try clearing your cache (keep it clear) and reboot. Do an occasional refrag as well. You might be pleasantly surprised. Just so you know, I looked at 5 of your auctions and they all look fabulous (all pics showing).

I am in a state of shock! After reading the posts today from Auctiva. If they view concerns, questions and customer service as a waste of time, and as a paying customer I don't want to waste anymore of their precious time, and my money its time to move to another service one that offers customer support.

Tom, Sorry to hear that you feel I am here to fan the flames as you say. Your right I do have an issue with the customer service the past few months. Which has resulted in rude insults to customers that are unprofessional, the use of feedback to insult other members. The lack of communication and not knowing what is going on most the time. I understand your job is frustrating, but the remarks I have read in hear lately isn't helping your customers have any more faith. I will be the first to admit you have a fantastic product, and you may not have any control over it going down, trying to get the bugs worked etc. But you do have control over your responses and how you communicate the issues at hand so it does not reach the boiling point that it has today. I pay for a service and with that should come customer relations. I have to ask myself if he feels another member's concern real or imagined is a waste of his time and publically announces as such, will my concerns be a waste also? If I ask for you to look at my auctions will I be ridiculed for what I sell? And told maybe nobody wants it. Sorry, you can't see where I'm coming from, and only looking at it has fanning the flame.

quote:

Originally posted by Auctiva Tom T.:
Sally, please provide me with all the case #'s and I'll be happy to look into it. I searched and didnt find any support cases for your email address, perhaps they were filed under another email address. The case numbers will let me find them.

We reply pretty quick to most support cases.

Tom, I found it. Yes it was sent to an old e-mail address and it looks like they responed the next day. I had changed my address a while back. Not usre why it went there. Therefore I owe an apolgy to someone. Sorry Sally