Hi Community,
Our engineering department is aware that images have just gone down. We are currently working on this issue and will have it resolved as soon as possible.
We appreciate your patience with regard to this matter.
-Mike
Original Post
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And we appreciate you working on it and keeping us posted! Want some chocolate? Seems to help 
I want to say I appreciate Auctiva too, and as a mother of two comp.techs I know how frustrating they can be. I'm sure ebay is doing everything they can to cause problems because they want to squeeze every cent out of the sellers for pics etc. I'm gonna hang on, and hope it gets better quickly. I'd even be willing to pay a monthly fee for the service if it would help things keep working smoothly.
maybe somebody should call rackspace... 
(sorry i had to do it. a little inside joke for the SD migrators)
(sorry i had to do it. a little inside joke for the SD migrators)
It seems that whenever this happens Car #3, Car #4 and Car#5 shows up the little pizza boxes
So how about transferring all of my pictures over to Car #1 and/or Car #2
So how about transferring all of my pictures over to Car #1 and/or Car #2
looks like they are back... at least for now. fingers crossed.
spoke too soon. i guess i didn't get those fingers crossed quickly enough.
My images are still down, and I've got lots of auctions ending in a few hours. I appreciate your hard work!
I can't believe this is happening. I had a very expensive item endig tonight and with over 40 people watching it, I couldn't understand why the bidding suddenly took a stand still. Now I know why. I have possibly lost HUNDREDS of dollars on this item!!! Who is going to pay for this?
DO we have to go back into every listing and replace all the images?
PLEASE LET US PAY FOR THIS SERVICE SO WE HAVE A SERVICE TO RELY ON!!!!!!!!!
Smartladyinct
DO we have to go back into every listing and replace all the images?
PLEASE LET US PAY FOR THIS SERVICE SO WE HAVE A SERVICE TO RELY ON!!!!!!!!!
Smartladyinct
My images are now loading, just extremely sloooowly.
quote:PLEASE LET US PAY FOR THIS SERVICE SO WE HAVE A SERVICE TO RELY ON!!!!!!!!!
I've paid for services that were much less reliable than Auctiva. Just IMO.
Spoke too soon! They're down again 
Help!
Help!
Does anyone know how long they will be down, this is kind of crucial. Thanks
Does anyone have any idea how much longer our images are going to be down?
Hi Community,
They shouldn't be down longer than an additional 30-45 minutes. We appreciate your patience, everyone.
-Mike
They shouldn't be down longer than an additional 30-45 minutes. We appreciate your patience, everyone.
-Mike
I'm REALLY Crabby!
Didn't the new server image provider have some some claim about an Outstanding Record for The Least Number of Outtages Per ?whatever ? when they were researched & Auctiva signed on the other month?
Or is it Auctiva and/or the demand? Do we need to have a limit on the amount of space/number of images? Would that help?
I must say, I've got WAAAY too many images that I don't use always forget to go in & delete. I feel like such a space hog!
But really, [i]wasn't there a super track record for a very low number of outtagesi]?
Oh yeah, and thanks guys for acknowledging, announcing the problem & keeping us updated--Helps keep the blood pressure under control.
Didn't the new server image provider have some some claim about an Outstanding Record for The Least Number of Outtages Per ?whatever ? when they were researched & Auctiva signed on the other month?
Or is it Auctiva and/or the demand? Do we need to have a limit on the amount of space/number of images? Would that help?
I must say, I've got WAAAY too many images that I don't use always forget to go in & delete. I feel like such a space hog!
But really, [i]wasn't there a super track record for a very low number of outtagesi]?
Oh yeah, and thanks guys for acknowledging, announcing the problem & keeping us updated--Helps keep the blood pressure under control.
HI,
As a whole I very much LOVE Auctiva and its great price! I too thought that the transfer to the new servers would eliminate image problems, but the problems of the last couple of days have proved to be frustrating, as I am sure they are for you too.
I would be willing to pay a small fee each month, but I wouldn't like you to restrict the size or number of images that we are allowed, that was part of the reason I left my last pay site.
Just my two cents and a wish for a SPEEDY resolution of this issue, as I too have a high dollar item listed that we are eager to see sell well!!!!
As a whole I very much LOVE Auctiva and its great price! I too thought that the transfer to the new servers would eliminate image problems, but the problems of the last couple of days have proved to be frustrating, as I am sure they are for you too.
I would be willing to pay a small fee each month, but I wouldn't like you to restrict the size or number of images that we are allowed, that was part of the reason I left my last pay site.
Just my two cents and a wish for a SPEEDY resolution of this issue, as I too have a high dollar item listed that we are eager to see sell well!!!!
30-45 minutes is fine for the west coast... what about us east coasters who can kiss their auctions goodbye????
VERY DISSAPOINTED IN THE "NEW AND IMPROVED" AUCTIVA!
Worse than before, if you ask me...
VERY DISSAPOINTED IN THE "NEW AND IMPROVED" AUCTIVA!
Worse than before, if you ask me...
I believe (I could be wrong though) that last time there was an major image crap out, Jeff said it was a staffing problem, not a sever problem.
L
L
Me again....found it in News section. from March 1st. Announcement from Jeff
hello.
Sounded good at the time.......
quote:Herakles is a Tier 4, Class A rated, co-location data center with 24/7 staffing and client access. They boast a zero downtime record since opening in 2001, and their bandwidth capabilities meet all customer requirements. They also provide precision-controlled, managed, redundant environmental systems, 24/7 power back up systems for all equipment, seven network carriers whose fiber optic lines terminate at the data center, and BGP4 routing that re-routes critical data over a different path, when necessary, to eliminate down-time.
hello.
Sounded good at the time.......