Information on Auctiva Site Update (6/1/09)

Hi Community,

Update - We are just finishing up the site update I mentioned on the original post to this thread so the Auctiva.com site and services should be available once again shortly. If we become aware of any technical problems that arise as a result of the release, I will be posting about them on this thread.

If you have any questions about your account, or if you notice any new problems, please let us know by contacting our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi Community,

We are receiving some reports indicating that users who do not have outstanding balances have received email notifications stating the Auctiva insurance settings in their account have been disabled and that users with outstanding balances are not seeing the Auctiva insurance setting get automatically re-enabled after paying those bills.

The issue of the emails going out to users without outstanding balances has been addressed but the issue with the insurance setting for users not automatically being re-enabled when they pay their bills is occurring due to a change in the insurance billing system.

As it stands now, in order to be able to purchase Auctiva shipping insurance, a user must either have a positive balance or have a credit card on file for automatic monthly billing. Therefore, those who are in this position should be able to re-enable the insurance setting by either placing a credit card on file or depositing a prepaid balance.

-Mike

Hi Community,

Update - We have also become aware that some users are receiving errors that state a server error occurred during delete operations when trying to use the new image deletion wizard tool. Our engineering team is working on getting this issue resolved as well and we expect to be able to puch out a fix for it later today.

I will update this thread to let you all know when this issue has been resolved as well.

-Mike

Hi Community,

Update - We are now seeing several reports of users getting generic error messages that include long strings of numbers when trying to open saved listings or use the "Create Similar" option. Our engineering team is currently investigating this issue and will have it resolved as soon as possible. I will post again to this thread when I have some additional information on this issue to share.

-Mike

Hi Community,

Update - I just heard back from our engineering team about the issue with the image deletion wizard and am pleased to report that issue should now be resolved. If you notice any additional problems with this tool, please let us know by contacting our customer support team. I will post again to this thread when the issue causing the generic errors to be returned when certain saved listings are opened, which I expect to be fairly soon.

-Mike

Hi Community,

Update - The issue I mentioned above that was causing users to received generic error messages when trying to open or use the "Create Similar" options for some saved listings has been resolved. If you continue to see problems of that nature, please let us know by contacting our customer support team. I will update this thread if any new issues related to the site update this morning come up.

-Mike

Hi Community,

Update - We are seeing some indications that the image deletion wizard tool is producing error messages and failing to work for some users. Our engineering team is going to have to look into this more tomorrow morning and I'll post again to this thread when I have some additional information on this issue to share.

-Mike

Hi Community,

Update - Our engineering team has been able to verify that a very large quantity of images have been deleted using the Image Deletion Wizard since yesterday but we are still trying to track down what is causing some users to receive error messages when trying to delete images using that tool.

I will post further updates on this issue to this thread when additional information becomes available. I mainly just want to reassure everyone being affected by this that we are still working to address the issue and that we'll have it resolved as soon as we can.

-Mike