Insurance

When you buy the insurance you have the option to email the winner with an ins email.

some other user came up with a good idea, he bought a stamp that had Insured on it and used that on the box before mailing it out,

Simple solution: Not only do you have the option to email the insurance (could end-up in users spam) but you have he option to view it and print it. I do this with every item that I sell with insurance...that is, I print a copy of the Insurance Confirmation and enclose it.

I've never had a Buyer complain.

I list a lot of collectible (unused, expired) tickets on ebay. The way the insurance rules are written, it seems that these are excluded from coverage. I'm guessing that this exclusion was meant for live tickets to upcoming events. Is there any way to get this exclusion amended in a similar way that collectible currency and coins can be insured? I'd much rather give my $$ to Auctiva than the USPS.

Hello nctaco,

That is a great question, and let me clarify the coverage offered by Auctiva Shipping Insurance. Tickets ARE covered for being "Lost, Stolen, or Damaged" (which is our standard coverage for items). We do NOT have a coverage term if the item is delivered 'late'. What we are trying to avoid is someone filing a claim for an event where the tickets were not delivered on time.

I personally assure you that your Auctiva Shipping Insurance coverage of 'collectible tickets' will be honored.

Bill Belcamino
Chief Operating Officer
Auctiva Corporation

thank you, bill.
as long as i've got your ear, the other question is:
how can I link, say, four $10 items and insure them for $40? As things stand now, I'd have to purchase insurance 4 times instead of once, which means 4 times the cost of USPS.
nc

nctaco,

Auctiva Shipping Insurance is on a per item basis so you would need to purchase 4 separate insurance policies in this situation.

...and, yes, purchasing the insurance for these items through USPS would be cheaper, since you are able to combine these items into one insurance purchase.

We may add this option once we add combined invoices, but, until then, it's not an option.

-Mike