Insurance Documentation for Customers

cakethings,

We do provide a way to print out a page or send an email to the buyer when Auctiva shipping insurance has been purchased.

Goto the sales tab and then choose the "transactions" page. Here you will see all your items that did sell. You'll see a link for each item that says "View Insurance" if shipping insurance was purchased for that item.

Clicking that link will bring up a page that will give you options to either print it out, or send an email to the customer.

Right now the printed page does not look as good as I feel it should and we are working to improve it to make it look more professional as well as give the buyer more information on how to file a claim, if necessary.

-Kevin

Hey - that's great! Thanks Kevin!!!!

Roxi

When I printed out the Insurance document it printed the whole page including what the Buyer paid and what I earned.
This does not seem right to me, am I doing something wrong?
I sure don't want the Buyer to see my earnings, I just want to print and show proof that Insurance was purchase at the price the Buyer paid. And instructions on how the Buyer can file a claim if necessary. HELP PLEASE, SOMEBODY ""PLEASE""

When you use the "email" option to notify your customers, the amount you made on the insurance is omitted on that email.

I think my customers get enough e-mails in connection with their ebay purchases- I don't want to send them one more e-mail just about insurance. I looked at the printable version of the View Insurance page, and it is still isn't something I can include with the shipment. According to this thread, Auctiva was working on improving "the look" and the content of that page more than a year ago. What happened?

In the meantime, or maybe as a permanent alternative, I understand U-PIC can provide its customers with proof of insurance cards to be used as package inserts. Is it possible to get these?

Another possibility that occurs to me is that we be able to customize the insurance e-mail. Right now I am sending my customers "notification of shipment" e-mails, with tracking numbers. If I could combine that with a proof of insurance in one e-mail, that would work make sense and cut down on e-mail clutter.