I don't want to use auctiva checkout. I don't use eBay checkout either. I don't use ebay shipping, I use the USPS click-n-ship. I assume I can continue to use that, but just complete the labels without adding the insurance charge.
I DO want to use Auctiva insurance. Right now I have a completed auction that was imported to Auctiva when I signed up. I assume I don't buy a policy until I am paid. Probably at the same time as I prepare my shipping label on USPS. Then it looks like I go to the transaction and click on a purchase insurance button. What exactly happens then? Does something go out to the buyer or am I just charged for the insurance? In this case, I hadn't read the insurance thing when I invoiced her and I included a $1.35 charge for insurance. I figure I can just refund the nickle in her package.
But is there anything I can put on the package so she knows it is insured since it won't be on the shipping label? I did read that I can put in her email address and she will be emailed about the insurance, but is this something you do every time ... what does the email say?
Do I sound lost? Heck - and I'm still trying to figure out how to do my listings. Another topic.
Appreciate any help in understanding how the insurance works.
Original Post