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I don't want to use auctiva checkout. I don't use eBay checkout either. I don't use ebay shipping, I use the USPS click-n-ship. I assume I can continue to use that, but just complete the labels without adding the insurance charge.

I DO want to use Auctiva insurance. Right now I have a completed auction that was imported to Auctiva when I signed up. I assume I don't buy a policy until I am paid. Probably at the same time as I prepare my shipping label on USPS. Then it looks like I go to the transaction and click on a purchase insurance button. What exactly happens then? Does something go out to the buyer or am I just charged for the insurance? In this case, I hadn't read the insurance thing when I invoiced her and I included a $1.35 charge for insurance. I figure I can just refund the nickle in her package.

But is there anything I can put on the package so she knows it is insured since it won't be on the shipping label? I did read that I can put in her email address and she will be emailed about the insurance, but is this something you do every time ... what does the email say?

Do I sound lost? Heck - and I'm still trying to figure out how to do my listings. Another topic.

Appreciate any help in understanding how the insurance works.
Geo
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You've pretty much got it right. Wait for payment, then you can go to your "transactions" in Auctiva and purchase the insurance separately. After that, you have the option of emailing the proof of insurance to your buyer (it's not done automatically). It's easy, since you can do it from the same screen, basically.

I believe U-PIC (the insurance company that Auctiva uses) is of the philosophy that putting an "insurance" stamp on the package is akin to writing "steal me" on the package. It'll just make it a more attractive theft target to postal employees (or others).

If you want to refund her the nickel, and she paid with PayPal, you can just go to the transaction detail in PayPal, scroll to the bottom, and you'll see the "refund payment" link. It'll allow you to refund a partial payment (you won't get charge extra fees, and it'll refund fees too, if applicable).
quote:
Originally posted by http://number1varietystore.com/:
I also have an insurance question? I have signed up to use auctiva insurance under optional. I thought they pay for the insurance? When I went through check out I have to pay for the insurance and I never got credit for it through auctiva? Is there something I need to do? Am I doing something wrong? You're help would be greatly appericated. Thanks


Your customer pays you for the insurance, then you pay Auctiva. Auctiva does not provide it free of charge.

Does your eBay "Order details" show that insurance was paid for by the buyer?

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