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hey Diane, I am copying and pasting an answer that Tony gave lookandbuyme. It has info on how to contact the claims processor, who probably can give you the best answer.

Please let me know what they say. I looked it up before and i believe it is covered but best to check...

>>Claims are processed by the underwriter, U-PIC. Instructions and forms are on our site. Claims processing will go much faster if forms are filled out properly. Both buyer and seller must attest in writing that a loss has occurred.
Hi Diane,

Yes, if you were to purchase shipping insurance for the items being shipped to Italy and Japan that you mentioned through Auctiva and they were lost or damaged during shipping, the items would be covered even though the addresses they would have been sent to addresses that are listed as "unconfirmed" within Paypal.

-Mike

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