Hi all,
I just tried accessing the main site to create new listings but the page doesn't load. Are there any known issues with connectivity at the moment?
Thanks,
Ant
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Hello global_ant,
We are not aware of any issues at this time that would prevent you from accessing the site or the lister page and the site is operating normally at this time.
You may have encountered a brief issue while a release to the site occurred a bit earlier, but that would have been a very brief instance and should have resolved if you reloaded the page.
If you are continuing to experience difficulty accessing the site or the lister page please let us know what occurs for you when you try so we can have a look into it.
Should this persist but you are able to reach the main page of the site, please file a support case with us letting us know these details and if you can, provide the results of a trace route from your location to www.auctiva.com so we can review that. If you are not certain how to perform a trace route, please let us know that in your case and we will be happy to provide you with the steps on getting that information.
- Craig
We are not aware of any issues at this time that would prevent you from accessing the site or the lister page and the site is operating normally at this time.
You may have encountered a brief issue while a release to the site occurred a bit earlier, but that would have been a very brief instance and should have resolved if you reloaded the page.
If you are continuing to experience difficulty accessing the site or the lister page please let us know what occurs for you when you try so we can have a look into it.
Should this persist but you are able to reach the main page of the site, please file a support case with us letting us know these details and if you can, provide the results of a trace route from your location to www.auctiva.com so we can review that. If you are not certain how to perform a trace route, please let us know that in your case and we will be happy to provide you with the steps on getting that information.
- Craig
Hi Craig
Thanks for your reply. I'm afraid I'm still having issues.
When I attempt to access the auctiva.com my browser just spins then times out (even when I clicked the link in your message).
I'm not sure how to provide a trace route so I'd appreciate if you could send me the directions.
I'll file a support case now.
Thanks for your reply. I'm afraid I'm still having issues.
When I attempt to access the auctiva.com my browser just spins then times out (even when I clicked the link in your message).
I'm not sure how to provide a trace route so I'd appreciate if you could send me the directions.
I'll file a support case now.
Hi Craig,
I can't find the link to raise a support case either, sorry.
I'm having a bad night all round!
I can't find the link to raise a support case either, sorry.
I'm having a bad night all round!
Hi again global_ant,
it may also be an issue with your router (if you use one) or modem, and cycling both of these may resolve the difficulty.
Usually this can be achieved by powering the device(s) down for a brief period of time and then powering them back up and letting them get re-established, however, you may wish to consult your owners manual regarding your particular hardware to ensure that you are taking the appropriate steps.
To run a trace route, if you need to after trying rebooting your modem, you will need to open the command prompt in Windows:
-Click the "Start" button.
-Click on "All Programs".
-Click on the "Accessory" folder.
-RIGHT CLICK on "Command Prompt" and then LEFT CLICK on "Run as Administrator".
-Select "Yes" on the User Account Control popup.
To run the trace route for Auctiva.com:
-Once Command Prompt is open, type in "TRACERT WWW.AUCTIVA.COM" and press the "Enter" key.
-Please wait until the action completes. It'll show you in the window "Trace Complete".
-Please copy all of that information and paste it in your reply.
You can copy that information by right clicking inside the window, and left clicking on "Select All". Once you have completed that, press the "Enter" key on your keyboard to copy it to Windows Clipboard. You can then paste the results into a support case so we can review it.
- Craig
it may also be an issue with your router (if you use one) or modem, and cycling both of these may resolve the difficulty.
Usually this can be achieved by powering the device(s) down for a brief period of time and then powering them back up and letting them get re-established, however, you may wish to consult your owners manual regarding your particular hardware to ensure that you are taking the appropriate steps.
To run a trace route, if you need to after trying rebooting your modem, you will need to open the command prompt in Windows:
-Click the "Start" button.
-Click on "All Programs".
-Click on the "Accessory" folder.
-RIGHT CLICK on "Command Prompt" and then LEFT CLICK on "Run as Administrator".
-Select "Yes" on the User Account Control popup.
To run the trace route for Auctiva.com:
-Once Command Prompt is open, type in "TRACERT WWW.AUCTIVA.COM" and press the "Enter" key.
-Please wait until the action completes. It'll show you in the window "Trace Complete".
-Please copy all of that information and paste it in your reply.
You can copy that information by right clicking inside the window, and left clicking on "Select All". Once you have completed that, press the "Enter" key on your keyboard to copy it to Windows Clipboard. You can then paste the results into a support case so we can review it.
- Craig
Excellent news! I reset my router and that seems to have done the trick.
Thanks for your support Craig.
Regards,
Ant
Thanks for your support Craig.
Regards,
Ant