I have been having problems first with downloading photos, and now with getting to saved templets for listing. It is taking forever for the page to finally upload. What is going on?
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Me to. This has been going on for over a week. I have changed computers on four different DSL's in different locations. Changed every computer to every search engines possible.
Cleaned all computers and have made sure they and all updated.
And still AUCTIVA is the only web site there is a PROBLEM will not load-save or function and keep being told it's a Verizon problem when i'm not even using Verizon?????????????????????????????????????
Come on guys lets fix this thing.
Cleaned all computers and have made sure they and all updated.
And still AUCTIVA is the only web site there is a PROBLEM will not load-save or function and keep being told it's a Verizon problem when i'm not even using Verizon?????????????????????????????????????
Come on guys lets fix this thing.
This problem has been going on for quite some time now. The problem has been attributed to everything but the Auctiva itself. We had such problems when auctiva was free. Now we pay money to use Auctiva, so this should not be happening. I have been with Auctiva for a long time, and hate to have to start looking elsewhere for better service. I wish someone will tell us what is going on without blaming it on Verizon.
quote:Originally posted by kokomo:
Me to. This has been going on for over a week. I have changed computers on four different DSL's in different locations. Changed every computer to every search engines possible.
Cleaned all computers and have made sure they and all updated.
And still AUCTIVA is the only web site there is a PROBLEM will not load-save or function and keep being told it's a Verizon problem when i'm not even using Verizon?????????????????????????????????????
Come on guys lets fix this thing.
Hi Susan Theurich & mamiC,
Thanks for making us aware of the difficulties you are experiencing.
We have recently been receiving reports from a number of Verizon internet users who have been encountering unusual slowness and/or timeouts while using our website so, if you are indeed Verizon internet users, I believe you are being impacted by this issue as well.
I actually just posted a comment about that issue on the following thread in our Community forum, so I recommend checking there for a current overview of the situation: https://community.auctiva.com/e...5609321/m/6967032766
We apologize for any inconveniences this may be causing!
-Mike
Thanks for making us aware of the difficulties you are experiencing.
We have recently been receiving reports from a number of Verizon internet users who have been encountering unusual slowness and/or timeouts while using our website so, if you are indeed Verizon internet users, I believe you are being impacted by this issue as well.
I actually just posted a comment about that issue on the following thread in our Community forum, so I recommend checking there for a current overview of the situation: https://community.auctiva.com/e...5609321/m/6967032766
We apologize for any inconveniences this may be causing!
-Mike
Well,
I am using Verizon, but Auctiva is the only site so far that is giving me problems. I have totally cleaned my PC today, and Auctiva is still doing the same thing.
I am using Verizon, but Auctiva is the only site so far that is giving me problems. I have totally cleaned my PC today, and Auctiva is still doing the same thing.
Hi kokomo,
I'm sorry to hear that you have been encountering difficulties when attempting to load or save listings, but I am not aware of any current technical issues that would explain that behavior given that you are not using Verizon internet services.
Please contact our Customer Support team about this directly from under the “Help” tab within your account and we will do our best to help you out with the issue you are experiencing.
I was unable to find any past support cases you have filed about these issues in our system, at least using the details that are available to me through our Community Forum. Regardless, you certainly should not have been told the behavior you are experiencing is a result of the current issue impacting Verizon users when you are not using Verizon.
-Mike
I'm sorry to hear that you have been encountering difficulties when attempting to load or save listings, but I am not aware of any current technical issues that would explain that behavior given that you are not using Verizon internet services.
Please contact our Customer Support team about this directly from under the “Help” tab within your account and we will do our best to help you out with the issue you are experiencing.
I was unable to find any past support cases you have filed about these issues in our system, at least using the details that are available to me through our Community Forum. Regardless, you certainly should not have been told the behavior you are experiencing is a result of the current issue impacting Verizon users when you are not using Verizon.
-Mike
I have spent hours on Auctiva this evening just trying to purchase insurance for packages I shipped today. This system problem is untenable. I agree with the Auctiva customer who said that we are paying money every month to AUCTIVA for this listing service, not Cogent or Verizon. I would like to know if we will be receiving a refund from Auctiva due to their inability to provide service to us.
I agree they are shifting blame
I completely agree with quincyd. I just moved to an annual plan and now it's taking me 10-15 minutes to upload a single image. This is really unacceptable. I'm hoping Auctiva is going to compensate us for the month of ridiculously slow service and tell Verizon to get this fixed ASAP.