Is Auctiva really safe or what? Please tell us!!!!

I am getting no warnings, Auctiva is working fine now.

Hi Guys,

I don't know what went on this weekend but when I woke up this morning I was thinking you guys probably had to work all weekend scrambling to fix things. At the least, can I buy you all breakfast?

I appreciate all your efforts.

Melanie

Pinchrosemary

I just ran a completely updated version of Norton and there are no viruses.

Google has not yet cleared the site and it is not yet accessible from Firefox.

I am on a MAC and I am getting the Google site attack warning in Firefox and Safari. If you have AOL installed you can get on to the site through AOL as they use their own AOL search engine and not Google.
I was able to set up some auctions this morning.

Mike or Jeff, would you please tell us if the site is safe.

Also, the info needs to be posted on the eBay boards. The boards there are packed with complaints and warnings about Auctiva being unsafe. I would think a little PR telling users what is up would go a long way.

Also, there are reports of buyers getting the virus warning in Auctiva checkout.

If this site is not safe, please tell us. Because, if it is not, we do not need to be using it until it is fixed.



? ? ? ? ? ? ? ?

What ebay board are you on?

quote:

What ebay board are you on?

There are complaints and warnings on many of the boards. There is a big thread on "Seller Central" with some geeks posting stuff that sounds pretty alarming.

I sell clothing, so I've been to the clothing board and there are at least two threads on it there.

If you search all the discussion boards using "Auctiva" as your search word, you'll see quite a few threads come up.

I, for one, have 29 auctions ending today all listed through Auctiva. I have no bids- which is rare. All of my auctions get the warning message if you try to enlarge the image. This is hurting my sales- I feel a refund of listing fees is in order.

It makes no sense NOT to let us know exactly what is going on. No sense at all.

I am going in and disabling the click to enlarge on all my listings.

Please see my post here:
https://community.auctiva.com/e...?r=56410661#56410661

The reason warnings are still coming up within your browsers is because our auctiva.com domain is being flagged by Google and other sites as having malicious content on the site. We have cleared this virus and are working to make sure things remain clean.

As of right now, there is no harmful content on our servers. We will update the community if this changes and/or when Google removes the warnings.

Just checked again - I can't get in through Firefox. But, can through IE. No warnings either.

My Virus program is flagging Auctiva with a trojan .. as of right now. 10:50pm
I am only in here because I used my husbands lap top with IE. With FireFox I cant get my password to work. I cant sign in to Auctiva or file a report.

When I look at my supersize photos on my listings.. A warning is poping up.. Are my customers seeing this!!!

If so they may not want to bid.. because the waring is saying that the site is trying to get personal information to use or give to other malicious sites.. THIS IS NOT GOOD ...

I cant afford to have my customers afraid of my site.

My customers are receiving the "site attack" warning when they are CHECKING OUT through Auctiva, which stops them from checking out. This is a huge issue. I went to try and disable Auctiva checkout, and the TROJAN VIRUS keeps trying to download on my computer! As of 11 pm, PST, Sunday, Feb 22. This is paralyzing for me and a true disappointment with Auctiva.

I posted this in the larger thread about the virus, but I figure it is worth posting here, too:

I have had lots of buyers contacting me about the "attack site" warning they are getting when trying to utilize the Auctiva check out function. The following is the email that I have been sending back to them. Feel free to borrow any of this language to help calm down any customers who might be upset with you:

"I am sorry to hear about your issues. Just about everyone that regularly uses Auctiva checkout has had the same problem tonight. I can assure you that the malware (virus) that infected Auctiva's servers has been eradicated. The virus came from China and it took Auctiva most of the weekend to clean it out of their 200 servers. So they are clean, but Google and Firefox both have to "rescan" the Auctiva site to clear up the "attack site" warning that you are getting. This might take a day or two, or it might take a week.

Even after Google and Firefox re-certify Auctiva as a trusted site, Auctiva may yet have issues with certain aspects of their business, including the check out function. If you prefer using Auctiva's check out function, I am not sure how to advise you to work around these issues. The Auctiva message board is rampant with eBay sellers who are furious about this messing up their business.

As for old ComixJoint here, there's not much I can do. I have over 1,400 auctions pre-built in Auctiva, with hundreds more to be built in the future. To maintain the weekly schedule I have planned in the coming months, it is impossible for me NOT to use Auctiva. Auctiva made it possible for me to build the type of auctions that I prefer buying from, and I'm sure most of my regular buyers enjoy the way I present my underground comics.

So, at least on a temporary basis, it may be necessary to find alternative ways to pay for your auction wins. One way is to use eBay's check out function. I always send eBay invoices to those who don't pay the first night after the auctions end. You may not be used to it, and it may not offer you the same options as Auctiva, but at least it gets the job done. Another alternative is to take your combined invoice total, add the shipping option fee that you prefer, and pay me directly through PayPal. You can send any PayPal payment to me directly through your PayPal account with my email address: mfoxartist@gmail.com

I will know by the amount that you send me which shipping option you want. You can also include a note with your PayPal payment that indicates your preferred shipping option. And since you control the amount you are sending me, feel free to take a couple bucks off the grand total for your unusable PayPal discount coupons, extra aggravation or whatever. I want my buyers to be happy, not feeling frustrated or cheated.

If you prefer, you can also send me a check or money order for the grand total to my mailing address:
Mark Fox
c/o Accredo
1670 Century Center Parkway
Memphis, TN 38134

Again, I am sorry for any inconvenience or frustration you may have experienced with your attempt to check out with Auctiva. I'm sure within a week or two, things will be back to normal and all this will eventually fade from our memories. Thank you for emailing me and, as always, thank you for your business. You are one of the loyal buyers that make selling my collection on eBay worthwhile.

Mark (ComixJoint)"

I also feel a refund is in order..I had to end 39 listings yesterday because of this and am totally upset. I know things happen but this is really bad. I have used Auctiva for a long time and have liked it but how could this happen to such an extent? Are there no safety precautions in place????

I was just attacked TWICE on Auctiva while working on my listings! This is Monday morning, 10:10AM Eastern time that this happened:


File name: http://www.auctiva.com//js/jquery/design.js?ver=4.8.0

Malware name: HTML:Script-inf

I wonder if the CEO is going to LAUGH about this in a podcast again, like he did over the problems this weekend?

So much for being fixed! I have lost NUMEROUS sales over the weekend not too mention issues with posting yesterday. Most of my time was spent answering emails due to the issues.

For this service being free... it is sure costing me a lot of money!

quote:

georgeh: about this in a podcast again, like he did over the problems this weekend?

Where can this Podcast be found?