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I have recently signed up for a free trialand have listed a few items using profiles.
During one listing I stated an item was new.
I subsequently wanted to use the same category for another item and I can now only choose from all the new item statements. Used is nowhere to be seen. I have tried using the master template and without and still cannot get a 'used' condition for that category I previously stated an item was new to appear! I don't have a clue how to sort this out and have spent the best part of the afternoon achieving nothing! Any help would be greatly appreciated. Thank you
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Can you post which eBay category it was? When creating an Item Details profile in Auctiva, you can set the Item Condition, and when the profile is applied it will set the item condition dropdown, but you should be able to change it after the profile is applied. It's possible it has something to do with the eBay category, some ebay categories only allow New item conditions.

http://pages.ebay.com/help/sell/item-condition.html

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