Hi,
I've been doing listings the last couple hours, then all of a sudden when I open a new template the item description window is not coming up... Is this happening to anyone else?
Thanks,
Scott
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Hi Scott,
Thanks for letting us know about this. We aren't experiencing any technical problem that would account for this behavior but we do hear of this happening occasionally due to browser caching issues. The first thing I recommend trying which may resolve this problem is clearing your cache and then closing and re-opening your browser.
If you continue to experience the same problem after trying this measure, I recommend contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx
-Mike
Thanks for letting us know about this. We aren't experiencing any technical problem that would account for this behavior but we do hear of this happening occasionally due to browser caching issues. The first thing I recommend trying which may resolve this problem is clearing your cache and then closing and re-opening your browser.
If you continue to experience the same problem after trying this measure, I recommend contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx
-Mike
The same thing happened to me the other day as well. I posted about it, but no one else replied that it was also happening to. I guess we missed each other's posts.
I was told to clear the cache and cookies, but didn't get a chance to do so. I checked it just now, "just in case," and whaddayaknow, it's working again. So it couldn't have been the cache and cookies or it wouldn't be working now. :-)
I was told to clear the cache and cookies, but didn't get a chance to do so. I checked it just now, "just in case," and whaddayaknow, it's working again. So it couldn't have been the cache and cookies or it wouldn't be working now. :-)