Item Description Not Uploading

sue9690-1Member

Started about an hour ago (now 3.40PM UK Sunday 19th Oct). When trying to write the item description this section isn't uploading on the template. Have tried different templates. Same problem. Everything else on page loads OK but Item description just blank. Also can't preview. Won't load. Very inconvenient at this hour on a free listing weekend! Anyone else getting this problem?

10/19/087:42 AM

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evflaMember

I had that problem, so I copied my Title & pasted it in the template bar thingy and it worked.

Also Read my reply in the other post titled VISTA Issues....

Hope that helps.

10/20/085:46 PM

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auctivamikedAuctiva Customer Support Manager

Hi sue9690-1,

Thanks for letting us know about this. I'm actually not aware of any technical problems on our end that would account for the behavior you have described, so I suspect there is a setting or process on your end of things that is interfering with the Auctiva software. If so, this issue should be easily resolved with a little troubleshooting.

If you are still experiencing this problem, I recommend contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

10/21/085:13 PM

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nonieMember

Hi there,

I posted a new thread on a similar issue. Are you using Mozilla? If so, are you using Adblock Plus? That was my problem. I had to click on Adblock and enable Auctiva.com. If you're not using it, perhaps it is something similar?

Hope this helps!

10/22/0810:46 AM

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womandiMember

All my description areas are WHITE SPACE!! I have cleared cache/cookies/personal data, NAME IT. I can't list!!! (AGAIN)