Hello,
I am not able to populate any item specifics fields because they are not existent all of a sudden. Is anyone else having this problem right now? I do not have premium support and can only log in case via their web page.
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Yes, I started a topic just a little bit ago in this same forum. Same issue here. All clothing categories, specifically.
We are looking into this issue right now. As soon as we determine the cause of the issue, we'll let you know.
Sorry for the inconvenience.
-Greg
Sorry for the inconvenience.
-Greg
Hello klala and Doug 4567 -
We are aware of the issue where not all of the appropriate options are showing in the Custom Items Specifics area of the listing creation page for all categories. Our engineers are currently looking into this issue on a priority basis, but I have no ETA on when there will be a resolution. I will post again to this thread as soon as more information regarding this difficulty becomes available.
Apologies for the inconvenience.
- Craig
We are aware of the issue where not all of the appropriate options are showing in the Custom Items Specifics area of the listing creation page for all categories. Our engineers are currently looking into this issue on a priority basis, but I have no ETA on when there will be a resolution. I will post again to this thread as soon as more information regarding this difficulty becomes available.
Apologies for the inconvenience.
- Craig
Hello everyone,
We have identified the issue and are actively working to fix it. We do expect to have this fixed today & I'll be sure to post again here, once I get confirmation it has been resolved.
We're terribly sorry for the inconvenience this has cause and appreciate your patience as we work to fix this.
Sincerely,
Natasha
We have identified the issue and are actively working to fix it. We do expect to have this fixed today & I'll be sure to post again here, once I get confirmation it has been resolved.
We're terribly sorry for the inconvenience this has cause and appreciate your patience as we work to fix this.
Sincerely,
Natasha
Hello everyone,
I wanted to reach back out and let you all know we have now resolved the Custom Item Specifics issue. All categories will now return the required Custom Item Specifics fields.
Again we are sorry for the inconvenience this has caused but do want to thank all of you for your patience while we worked to fix this.
Sincerely,
Natasha
I wanted to reach back out and let you all know we have now resolved the Custom Item Specifics issue. All categories will now return the required Custom Item Specifics fields.
Again we are sorry for the inconvenience this has caused but do want to thank all of you for your patience while we worked to fix this.
Sincerely,
Natasha
Reading this post, it seems this issue was solved back in February. I am now just having this same problem and cannot list clothing items because it does not show the correct item specifics. And you can't just list without the item specifics as you get an error message because you haven't filled out the correct item specifics. Can't fill them out if they don't appear when clicking on the link.
Not working in jewelry categories either.
Not working for me either.
I list DVD's and since yesterday 06/06 the Custom Item Specifics are not expanded. I have to enter the complete specific for every detail. Some of them will not allow me to add anything unless I clear the whole list of specifics. A total time waster for something that is required to be entered by eBay. What gives?
I'm posting the listings and then revising them in eBay and adding the specifics.
It depends which browser are you using, I was unable to see custom item specifics on Opera, used IE and checked the same listings and it appeared back. Been told by Auctiva support that Opera is not a supported browser, but now everything works in Opera again so I will keep using it.
They seem to be working now. I use Chrome and Firefox. Both were acting the same. But all seems right with the world right now! 