Item Specifics not Working for eBay

I am experiencing a problem close to yours but not exact...no matter how many times my auctions are looked at, the auctive counter in the active listings feature is not counting any hits to any of my items (BIN and auction listings)

I'm having the exact same problem. When I choose the 'Find Product' link Auctiva finds no products that match... I sell CDs and I've tried searching by Artist, Title and EAN (barcode). Very frustrating.

Same problem here. I was trying to list some books. When I entered Stephen King it stated no product found. Entered ISBN's " No Product Found". I thought maybe it was an Ebay issue but went onto Ebay and posted without any problems.

I haven't been aware of that problme. Thanks.

I called Auctiva several hours ago. They're supposed to be working on it.

I also called eBay (I'm a Power Seller). They said Auctiva would have to work it out.

Hi Community,

Thanks for helping to bring this to our attention. We have received similar reports from a number of customers today and it appears eBay must have changed something with respect to the "Find Product" tool. We anticipate that this issue will be resolved with the routine category update we'll be conducting within the next couple hours and, if that doesn't do the trick, we'll get it worked out shortly thereafter.

If you have any additional questions or concerns regarding your Auctiva account, please feel free to contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Finally working!!!

That's great! Thank you for letting me know. That was really nice :-)

Hi Community,

Update - We have just completed our category update and our initial testing has shown that the "Find Product" option is successfully retrieving pre-filled item information from eBay once again. If you continue to have trouble with this functionality, please let us know by contacting our customer support team.

-Mike