Item Specifics Not working

Yes...I just noticed on my saved listings that not my profiles are not showing up either. I think I'll take a break and hopefully this will be fixed.

quote:

Originally posted by EB:
Not only are item specifics not working but the listing page is dropping my specified return policy intermittently this afternoon and failing to list the item listing on eBay, stating no return policy specified. Yet other listings of mine are getting posted.... problems???

Item condition still broken. Fortunately, I don't need it to comply with eBay rules in Collectibles - Postcards.

Hi Community,

We understand that this issue is preventing you from posting many of your listings and we are still working as hard as we can to resolve the problem as soon as possible. Although we have made some significant progress and don't expect it to be too much longer at this point, I am still unable to offer a specific estimate of when the fix will be in place.

I will continue to keep you all posted through this thread as additional information becomes available. Once again, we appreciate your patience as we work to resolve the problem.

-Mike

Hi Community,

Good news! We have just updated our site with some changes that we expect to resolve all the problems causing the Custom Item Specifics link and some other important fields not to show up on the Auctiva lister page, so we believe that those of you who have encountered these problems will be able to resume listing once again.

If you notice any additional problems of this nature moving forward, please let us know by filing a support case from under the "Help" tab on our site.

-Mike

Thanks, Mike!

Item condition drop down restored & working as is the return policy profile. Appreciate the quick response and updating of progress.

I understand the source of the problem is eBay & their May 1st updates. I wish they were more cooperative with their developer/partners like Auctiva and give you a head start before actually making the changes. I know you can't really comment on it, but wanted to let you know some of us understand the problem is not really at your end. You're reacting after the fact as much as we are.

Thank you! I didn't realize that it's Ebay not cooperating with Auctiva. Sorry for my angst! Just more angst to go toward eBay! Woot!

I believe some of this is speculation, we are not sure what the story is on cooperation between ebay and Auctiva or other vendors. I would assume someone has a contract. Auctiva could probably tell us what happened on their sister site today if anything and how long? (not sure if I can use their name so will leave off) I would assume there is some kind of communication there especially if there is a problem like todays. Were there problems there?? I looked at their forums and did not see any there, but could have overlooked. My assumption would be that unless this is happening with ALL third party carriers then why would ebay pick and chose who they enlighten??? Ebay told me that all 3rd party vendors get the same information at same time??? NOW, I do not know that for a fact, but that is what I was told.

I have several friends who sell & have moved to other carriers (which I KNOW we can't name) that said, one person had a small issue for a few minutes but it was when they were going live NOT in listing process (she said very few) others said it was smooth as normal today. They sell in a hodge-podge same as I do and some of our other members. Most said they did, in fact list clothing items today with no problem, some in the categories that ebay was making changes in.

It is probably the usual, everyone blame each other for the problems and us running around like dogs chasing our tails. The who did it is irrelevant at this point though would be nice to know I realize that is NOT going to happen, it is the amount of time these fixes seem to take that is a problem and the constant lately. If it is not one thing it is something else. Slowness, images, HTML messing up, ebay making changes and auctiva not knowing when they will get them done so our listings do not show up like they should, I could go on.

No matter what an announcement when a problem of this magnitude happens would be GREAT so that everyone does not do the norm, clear cookies, cache, re-start computer, re-set router, checking forums, checking support, thinking they are only one with a problem.

I think communication, as has been in the past is about 98% of the huge frustration level here. It is always thought, these things won't happen again, but they do.


Just a thought. . and by not fact by any means as I do not work for either company.

Thank you for fixing the problem, regardless of 'who' was to blame. I actually enjoyed the break, cleaned my house for a change (husband was SHOCKED!!!) and will get back to listing tomorrow. Please don't have tooo many of these glitches cause I don't want my husband to get used to a clean house!

Hi

I am new to the site so I dont know if its me or if it is an issue but no matter what I do, I cant get the variations to show up in the preview!

I have selected them and gone through the guide several times...they just dont show, what am i doing wrong?

quote:

Originally posted by Bradley Hudson:
I cant get the variations to show up in the preview!

Hey Bradley!
Thanks for your question!

The Auctiva Preview page wasn't designed to show variations, but as long as you added them using the "Add/Edit Variations" tool with the lister, you will be good to go and your variations will show up on eBay.

If it starts looking wonky or if you're still having trouble, let me know on the forum or go ahead and file a support ticket so we can be sure to take care of you quickly.
http://www.auctiva.com/help/requesthelp.aspx#
Have a great day!
Jenny at Auctiva