Item Specifics Not working

Hi mlidren,

Thanks for helping to bring this to our attention. As the representative who responded to your support case explained, this problem is occurring because eBay made a significant change to the part of the category structure in which you are listing and we need to update our category system accordingly.

We are working on updating our category data now to pick up eBay's latest changes and we will follow up with you to let you know as soon as the update is complete. We apologize for any inconveniences this is causing.

-Mike

In my opinion, these things should be kept more on top of and Auctiva should be more proactive in keeping up to date.

This really needs to be resolved. Otherwise, I am using AUCTIVA for half my listing then have to go into eBay and revise and add item specifics...so double work for us and we are paying for AUCTIVA...should I just do my listings on eBay and cancel AUCTIVA - maybe!

quote:

Originally posted by mlidren:
In my opinion, these things should be kept more on top of and Auctiva should be more proactive in keeping up to date.

Hi mlidren,

Hello again. I certainly understand that it would be ideal if we could process these updates more proactively and, while there is always room for improvement, these updates are difficult to handle completely seamlessly because we have to wait until the category changes are complete on the eBay site before we can update our site accordingly.

However, we have since finished the category update for eBay US and the “Custom Item Specifics” link still is not showing up for the new categories so we are now looking into what we need to do to get that link to show up for the categories that were changed.

I will continue to keep you posted on this situation as additional information becomes available.

-Mike

Same here - there is no Item Specifics link!! Very, very frustrating!!

The least Auctiva could do is to notify us about this problem. Here I am unable to list anything at the moment.
Auctiva makes no delay in billing me for my payment though.

Gallery Photos not showing and now No item specifics? What the What? Please fix you site

I thing there really needs to be announcement board so if we have an issue we can just zip to it and see if there is known issue. OR something when you log in, (of course, that would only work if you re-logged in I guess) as it is waste of everyone's time to write support and write on forums for an issue that auctiva already knows about.

YES, I realize it makes everyone aware of problems, but in this case ignorance is NOT bliss.

For example images, had I known there was a problem, I SURE would NOT have posted listings KNOWING that, I would have kept my pants on and did next day or when fixed.

Also, can someone enlighten me as to category ? or is it bunches of them, as I really am not ready to beat my head against wall today spinning my wheels. (save that for Monday usually)

IS there an announcement board???? I have been unable to find one.

I completely agree! When I went looking for an answer to this I was spinning in circles trying to find out if it was a known issue. There should be a place to quickly find current issues.

And for me this is the Clothing catagories that are doing this.

Hi lookandbuyme,

I believe the specific categories that are affected by this issue are the ones in the sections that eBay just restructures, such as Clothing Shoes, and Accessories. I do not have a complete listing of these categories that are available, but most of them I have see are in the new section called “Kids' Clothing, Shoes, and Accs”.

When we encounter technical problems such as this that have a relatively large user impact, we will generally post about the issue in the "Known Issues" section of our support site and on our Community Forum so I recommend checking those parts of our site if you want to confirm whether we are aware of a problem you are encountering.

If you click the “File a Support Case” link under the “Help” tab on our site and we have known issues posted, you will see a “Known Issues” link next to the description field and you will be able to see the details of any known issues we have posted.

We are still working to resolve this particular problem as quickly as possible and I will keep everyone posted through this thread as additional information about the situation becomes available.

-Mike

none of the categories under women's clothes are showing item specifics.

it is not there at all.

I am hoping my relists port the existing conditions but i am worried they will either get an api error have no conditions. (suddenly a non operating drop down for item condition is appearing on the relist page).

a whole day lost and rework ahead. yaya

YES> It appears to be several categories....Brass/metal, garden, collectibles. Drop down CONDITION not working either as stated. Very frustrating

quote:

Originally posted by itsjustme:
none of the categories under women's clothes are showing item specifics.

it is not there at all.

I am hoping my relists port the existing conditions but i am worried they will either get an api error have no conditions. (suddenly a non operating drop down for item condition is appearing on the relist page).

a whole day lost and rework ahead. yaya

I think I will just not plan to POST to ebay today but I'll write up as much of my listings as I can and then hopefully tomorrow this will be fixed and I can revise on Auctiva before uploading to ebay. I'm trying to be patient 0 honest I am (even though it may not sound like it!)

quote:

Originally posted by pattycyn:
YES> It appears to be several categories....Brass/metal, garden, collectibles. Drop down CONDITION not working either as stated. Very frustrating

quote:

Originally posted by itsjustme:
none of the categories under women's clothes are showing item specifics.

it is not there at all.

I am hoping my relists port the existing conditions but i am worried they will either get an api error have no conditions. (suddenly a non operating drop down for item condition is appearing on the relist page).

a whole day lost and rework ahead. yaya

Hi Community,

As some contributors to this thread have pointed out, the "Item Condition" drop down menu is also not showing up for some categories as a result of the same issue and we expect that problem to be resolved at the same time the “Custom Item Specifics” link can be restored for these categories.

I will continue to keep this thread updated as additional information on this situation becomes available. Thank you all very much for your continue patience as we work through these problems.

-Mike

Not only are item specifics not working but the listing page is dropping my specified return policy intermittently this afternoon and failing to list the item listing on eBay, stating no return policy specified. Yet other listings of mine are getting posted.... problems???

Item condition still broken. Fortunately, I don't need it to comply with eBay rules in Collectibles - Postcards.

I am so aggravated. I can't list anything without item specifics. I truly hope this is fixed sometime VERY soon because I am losing money because of I service I pay for....

I give up. Was nearly finished a large batch - and remaining listings just keep getting knocked out because "no return policy specified". It's in my listing profile!!!

I agree - so frustrating! One thing breaks, then others get broken...

Any updates or time frame for this fix yet? We all have a ton of listings waiting to be published, which isn't possibly when we can't add item specifics...

This is absolutely rediculous. Item specifics still not working. I pay for this service. Auctiva you should at least keep your paying members updated every hour about the progress of resolving this issue. I hope to God that all of the listings I created do not lose all of the Item Specifics Information that I spent a great deal of time creating. LET US KNOW WHAT IS GOING ON. I want to know when this issue is going to be fixed. This is affecting this entire community.
UNBELIEVABLE!!!!

Yes...I just noticed on my saved listings that not my profiles are not showing up either. I think I'll take a break and hopefully this will be fixed.

quote:

Originally posted by EB:
Not only are item specifics not working but the listing page is dropping my specified return policy intermittently this afternoon and failing to list the item listing on eBay, stating no return policy specified. Yet other listings of mine are getting posted.... problems???

Item condition still broken. Fortunately, I don't need it to comply with eBay rules in Collectibles - Postcards.

Hi Community,

We understand that this issue is preventing you from posting many of your listings and we are still working as hard as we can to resolve the problem as soon as possible. Although we have made some significant progress and don't expect it to be too much longer at this point, I am still unable to offer a specific estimate of when the fix will be in place.

I will continue to keep you all posted through this thread as additional information becomes available. Once again, we appreciate your patience as we work to resolve the problem.

-Mike

Hi Community,

Good news! We have just updated our site with some changes that we expect to resolve all the problems causing the Custom Item Specifics link and some other important fields not to show up on the Auctiva lister page, so we believe that those of you who have encountered these problems will be able to resume listing once again.

If you notice any additional problems of this nature moving forward, please let us know by filing a support case from under the "Help" tab on our site.

-Mike

Thanks, Mike!

Item condition drop down restored & working as is the return policy profile. Appreciate the quick response and updating of progress.

I understand the source of the problem is eBay & their May 1st updates. I wish they were more cooperative with their developer/partners like Auctiva and give you a head start before actually making the changes. I know you can't really comment on it, but wanted to let you know some of us understand the problem is not really at your end. You're reacting after the fact as much as we are.

Thank you! I didn't realize that it's Ebay not cooperating with Auctiva. Sorry for my angst! Just more angst to go toward eBay! Woot!

I believe some of this is speculation, we are not sure what the story is on cooperation between ebay and Auctiva or other vendors. I would assume someone has a contract. Auctiva could probably tell us what happened on their sister site today if anything and how long? (not sure if I can use their name so will leave off) I would assume there is some kind of communication there especially if there is a problem like todays. Were there problems there?? I looked at their forums and did not see any there, but could have overlooked. My assumption would be that unless this is happening with ALL third party carriers then why would ebay pick and chose who they enlighten??? Ebay told me that all 3rd party vendors get the same information at same time??? NOW, I do not know that for a fact, but that is what I was told.

I have several friends who sell & have moved to other carriers (which I KNOW we can't name) that said, one person had a small issue for a few minutes but it was when they were going live NOT in listing process (she said very few) others said it was smooth as normal today. They sell in a hodge-podge same as I do and some of our other members. Most said they did, in fact list clothing items today with no problem, some in the categories that ebay was making changes in.

It is probably the usual, everyone blame each other for the problems and us running around like dogs chasing our tails. The who did it is irrelevant at this point though would be nice to know I realize that is NOT going to happen, it is the amount of time these fixes seem to take that is a problem and the constant lately. If it is not one thing it is something else. Slowness, images, HTML messing up, ebay making changes and auctiva not knowing when they will get them done so our listings do not show up like they should, I could go on.

No matter what an announcement when a problem of this magnitude happens would be GREAT so that everyone does not do the norm, clear cookies, cache, re-start computer, re-set router, checking forums, checking support, thinking they are only one with a problem.

I think communication, as has been in the past is about 98% of the huge frustration level here. It is always thought, these things won't happen again, but they do.


Just a thought. . and by not fact by any means as I do not work for either company.

Thank you for fixing the problem, regardless of 'who' was to blame. I actually enjoyed the break, cleaned my house for a change (husband was SHOCKED!!!) and will get back to listing tomorrow. Please don't have tooo many of these glitches cause I don't want my husband to get used to a clean house!

Hi

I am new to the site so I dont know if its me or if it is an issue but no matter what I do, I cant get the variations to show up in the preview!

I have selected them and gone through the guide several times...they just dont show, what am i doing wrong?

quote:

Originally posted by Bradley Hudson:
I cant get the variations to show up in the preview!

Hey Bradley!
Thanks for your question!

The Auctiva Preview page wasn't designed to show variations, but as long as you added them using the "Add/Edit Variations" tool with the lister, you will be good to go and your variations will show up on eBay.

If it starts looking wonky or if you're still having trouble, let me know on the forum or go ahead and file a support ticket so we can be sure to take care of you quickly.
http://www.auctiva.com/help/requesthelp.aspx#
Have a great day!
Jenny at Auctiva