ITEMS Not Listing

iggyMember

I have listed around 20 or items an hour ago (5.56pm) and to do this i just put a tick in all of their boxes and clicked on post now, most posted but i have 6 that just have the posting icon next to their auction title but as yet have not been listed, i have looked in schedueled section and they also appear in here as posting to ebay but an hour has gone by and they are sting down as posting and it wont let me cancel any of them, i need to get these items listed tonight, is there anyway of stopping these so i can then try again, or will they post shortly and if so how long does it take, it does say on each item that it will keep trying to post 4 14 minutes but this has been and gone and their still not on ebay,
anybody having these problems or know what i should do,
cheers iggy.

11/28/0610:54 AM

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kbalonaMember

I'm not totally positive, but I think you'd be safe to try reposting. I believe that Auctiva Mike D. said that if they aren't posted in 20-30 mins you are safe to repost.

11/28/0610:59 AM

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iggyMember

Cheers kbalona, i'll probably just relist then, and just keep an eye on whether they go on twice if they do i'll cancel the 2nd, i'll give it another hour or so just to make sure and if their not on by then i'll try relisting, if anybody else on this forum has any other advise please let me know Thanks iggy.

11/28/0611:02 AM

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auctivamikedAuctiva Customer Support Manager

Hi Iggy,

Please file a support case regarding this issue using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

11/28/0611:12 AM

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iggyMember

O.K all sorted, they all failed to list so rather than send then all out to repost at the same time isent them one at a time and they all listed,
must have just been a glitch or jam, anyway all now is well thanks mike and jbalona for your help,
iggy.

11/28/0611:28 AM

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hippophile1Member

A similar thing happened to me ... but it won't let me reschedule or edit the time. It is only one listing. To add to this dilemma ... I did not schedule my one listing in the first place. I clicked the post button and the icon appeared and won't go away. This is making me mad.
How will I know if it has failed to list? do I wait for the time it chose to schedule my listing and if it's there past the time I hope I can then cancel the dang thing and try posting again. This is sure frustrating.
I filed a support case but don't expect to hear back at this hour.

11/29/062:29 AM

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hippophile1Member

I waited for the time to pass and my item did not post (it said so) and I deleted it altogether and made a new listing -- posted it (clicked the post button) and the SAME THING IS HAPPENING! I can not delete it or reschedule it or cancel it!!! HELP!!! I need to list my items!!!

11/29/062:58 AM

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iggyMember

Hi, yes this is what happened to me i did not schedule mine either just posted and then got posting message and could not edit or delete from that point on. I left for about an hour and a half and when i returned they were all classed as failed so then just reposted and they all listed the 2nd time O.K,
\hope this helps iggy.

11/29/068:20 AM

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hippophile1Member

I gave up and posted from ebay. The next day I was able to post normal from auctiva. Chalk it up as another glich. I dont know what else can go wrong - I am always surprised by a new glich.

12/1/064:28 AM

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