LINKS to my Auctiva ebay store (ebay violation)??

ladyofleatherMember

Got a phone call @ 9 o'clock last night from eBay's Darrell telling me that I am in violation of eBay's policies because I use a link to my Auctiva formatted eBay store which looks a lot better than what eBay gives me. I have my photo's watermarked with my ebay store URL that is 100% ebay. I am not using links to re-direct to my private website, not circumventing fees, only want my customers to see a better looking page. If eBay allowed Auctiva to sell us URL's for an eBay store, why can't I use it?
I called ebay customer service after my long discussion with Darrell, and they told me that I was not in violation and maybe Darrell was not from ebay and it was a crank call !!! Not so, Darrell put me on hold to re-check the policy with someone else and it had the same funky hold music as Customer service had.
I have been doing this for over 2 years and never had a problem. I don't want to go through all my listing to make changes now that I'm getting into my busy season. Can any one from Auctiva give me a true answer?

3/10/107:36 AM

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auctivarebeccaAuctiva Product Manager

Hello!

You were smart to call eBay and verify that you are not violating any policies.

Your links are fine. Some potential buyer (or vindictive competitor!) probably saw the link to your Auctiva storefront (or the watermark with the URL) and just assumed that it wasn't pointing to your eBay listings and reported you for a violation.

But getting a call at 9 o'clock at night? That in itself is ridiculous! Seems fishy that they (eBay) would call you instead of emailing, especially so late at night. Did "Darrell" ask you for any specific information about your eBay account (such as login or password?)

Follow up with ebay and ask them to look into this phone call. Even if it was a legit call, they shouldn't be doing it so late at night. It's easy for phishers to make emails look like they are from eBay, and I would guess they could do that with the "on hold" music too.

Thanks for the heads up!

3/10/109:37 AM

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ladyofleatherMember

It was ebay! like I said, when he put me on hold the same music was playing as customer support had. He ask no questions about sign in or passwords, he had my account opened in front of him. When I told him that ebay was pissing me off he started getting nervous, no please we don't want you to close your store and move to Amazon!

Here is Auctiva support reply;

I would like to inform you that whenever you are inserting any links within your listings which is pointing to your eBay listings that should be considered valid from eBay's point of view.

For further assistance with this matter please contact eBay Customer Support, I am sure they will lead you positively from here.

http://pages.ebay.com/help/new...y/about-support.html)

Sue B.

3/10/101:19 PM

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