Live chat page acting weird

hoobiedajuMember

Hi,

Ever since the update, the live chat page immediately switches to a page with the Live Chat button on the top left of the page and when I click it nothing happens.. But if I race to click the Live Chat button before the page flips I get to where I need to be...

This happen to anyone else?

I'm on Firefox 3.0.

Scott

9/10/082:31 PM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi Scott,

Thanks for helping to bring this issue to our attention. I am seeing the behavior you described when I try to access the Live Chat system when logged in through Firefox 3.0, but not through Internet Explorer, so this appears to be a bug in our software that is specific to the Firefox browser.

I have reported this issue to our technical team and we will have it resolved as soon as possible. In the mean time, if you log-in to Auctiva through Internet Explorer, you should be able to use the Live Chat option.

-Mike

9/10/084:08 PM

❤️ 0

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