minor issues - updating listings

papi409Member

First I would like to thank everyone for all of your great advice. I have had a few problems in the week or so that I have been using Auctiva and have found answers to everything on these boards. Thanks a million.

Now, I still have a small problem. Auctiva is not updating my info, like when my auctions end or when I have bids, so I am bouncing back and forth between e-bay and here. I filed a support request, but have not heard back yet. Can anyone tell me 1) how long does it take to get a response to a support request and 2) any suggestions as to what I can do to resolve this problem.

My token is good, my listings upload to e-bay fine, everything else seems to work, but this one small problem. Any help would be appreciated. Thanks a million

7/24/064:21 PM

❤️ 0

Original Post

auctivamikedAuctiva Customer Support Manager

Hi papi409,

Most support requests are responded to within a few hours. However, this can vary based on the issue at hand as well as the number of support requests we are dealing with at any given time. It is possible that you received a response buit simplt did not receive the confirmation email. You may want to go to Auctiva -> Help and click the "Check the Status of an Ongoing Support Case" link to see if you have received a response.

Our listing maintenance, which updates title, current price, high bidder, high bidder feedback, bid count, currency, and end time on your active listings page is done about every 6 hours.

Once your updated prices are reflected on your active listings page, they should be displayed in your store window the next time it refreshes, which it does about every 2 hours.

In the case that you have revised eBay store items to lower the price, please file a support request and we will adjust those prices manually.

-Mike

7/27/0612:07 PM

❤️ 0

Skip to main content

Add Reply

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...