My eBay listings are not appearing in full

I'm updating this. Even my ended auctions are not loading the page in full. Anyone have a clue as to what is going on? I've looked on eBay and haven't found anything but then again, random searches of other auctions don't have a problem.

Have any of the techie people answered you yet? Sounds like a very annoying problem. Good Luck.

Can you post an auction #? Are you using a custom template? Did you complete the shipping/payment details? Are you using saved profiles with your return policy on them? Sorry for bombarding you with q's but it is necessary to see what is wrong.

No problem for the questions. Auction nbrs: 6217678806 6217956340 6217965200 6217967544 6217968658 Check them and see if the same is happening if you can. I would certainly appreciate it. I'm on IE 6.0 OS is WinXP. I'll answer the rest in a second. I do appreciate your help.

I created these using the Create A Similar Listing option. I just checked it out and I do have Shipping Options and Checkout Options completed. I didn't use gallery or any other marketing features so that is blank. Since shipping & checkout appear below the marketing options, I wonder if that is where the problem starts. Perhaps Auctiva code is not looking beyond marketing. This is the first I've seen this happen though.

OK I do show it on mine as well, I am using the same OS and XP so it may be something with that. I did notice that it has only started since you changed the colors and layout of your template. If you do not mind, I would like to play with the source code and then I can see if it 's something in the code.

I do remember experiencing something similar awhile back, but not with Auctiva. I do not remember if it was going thru the ebay SYI form or thru Turbolister but I think there is a max on characters you can use.

Also when you try to revise, it doesn't show the link at the top?

no when you use a custom template - even if it Auctiva's and you change it the layout.. you need to have the custom payment and shipping info for it to enter into the listing.

Go to --> Listings --> look in the right column for Shipping and Payment Details. You can create a custom section that is entered every time. The info you are talking about just tells ebay how you will ship and should have the info at the bottom near the bid button.

Is this section in your payment and shipping details? It should not be saved in your description area like this, if so.

I do have that shipping info in my description that you have linked to. However, ebay generic info is missing below my description. When I try to revise, I can get to the revision page, however, I cannot save revisions since the same thing is happening on the revision page. The buttons to save my revisions are not appearing.

quote:

Originally posted by bargain*huntress:
no when you use a custom template - even if it Auctiva's and you change it the layout.. you need to have the custom payment and shipping info for it to enter into the listing.

Go to --> Listings --> look in the right column for Shipping and Payment Details. You can create a custom section that is entered every time. The info you are talking about just tells ebay how you will ship and should have the info at the bottom near the bid button.

You need to follow these directions and copy the HTML from the link above and CREATE your shipping info. Then in your description you will just place a small tag that says [shipping/payment details] (you should be able to go into your template and just click on the link for shipping details.

I know which ones you are talking about, and it is not the right area.

I've been messing around with this. It seems the Auctiva template is creating the problem. I changed one of my listings but I don't know if since it was active if the changes will take effect on eBay. I certainly appreciate your help. You are so kind.

quote:

Originally posted by noahs wife:
I do have that shipping info in my description that you have linked to.

This area should NOT have your full code for your shipping chart. That is the point I am trying to make. There is another section that this HTML needs to go into. I think once we cut the coding you have in your description down it will work.

So if I do this via Auctiva, will it change it in my eBay listing since it is already active?

are you editing the actual listing or just a saved listing thru Auctiva?

Sorry there are a few things I will have to change - I will post new links with directions on where to put the HTML in a bit. I will have to cook dinner then I can do this for ya. Have to go feed the gremlins

hope the gremlins enjoy!...thanks.

Oh, I'm editing a saved listing through Auctiva since I can't edit it in eBay.

Sorry for the delay, here is what I have so far:

I would start a new listing just to be safe.

You will need to save the codes from the links below in the correct areas.

TEMPLATE CODE - This would be saved under the custom template area.

SHIPPING/PAYMENT DETAILS Look for the link to shipping details under the custom template area.

DESCRIPTION - You would need to save this as a profile after you save your new ad. Do this last so that you can preview and make sure all is correct before you save.

I hope all this makes sense, I will check back in the morning to see how you are progressing. I know that there is a tutorial on how to work your custom template that may help you a bit as well

Custom Template Tutorial

Oh also, if you are editing a SAVED listing thru Auctiva - it will not update what is on ebay. If you go to active listings and click to edit it takes you to ebay to revise.

Thanks for this info. Lets see what I can do. I do appreciate all your hard work and help.