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I am New but I really don't understand what is going on and how to fix it. My Auctiva image hosting is only showing 9 out of "many" images I uploaded(I don't know how to tell how many) It is also showing on eBay 2 doubles of the same image in the listing and on the eBay gallery part there is 12 different images(compared to Auctiva only having 9) There should be more images in the Auctiva image part and no doubles. How to fix??
Original Post
Hi sugarpie87,

Thanks for contributing to our forum.

If you choose the images you would like to use for a listing from the Auctiva Image Selection section on the lister page and then check the box next to “Enable Optional eBay Gallery Images” in the section below, the images you had chosen for the Auctiva Image Selection section (up to the first 12) will automatically be transferred to the Optional eBay Gallery Images section.

Therefore, unless you make further changes after that point, it is expected that each of these images would appear twice in each listing - once in the eBay Gallery section in the upper left and again in the description area.

I reviewed the two listings you posted through your Auctiva account yesterday before posting through thread to see if I could find the discrepancy you mentioned, but I was unable to do so. At least at present, each of those items is currently showing the same number of images in the eBay Gallery section as within the description.

I admittedly do not have a very good picture of the specific issue you are struggling with, but I figured I that this information might relate to the situation and potentially be helpful.

If you are in need of further assistance with this, I recommend contacting our Customer Support team directly from under the “Help” tab within your account and we will be happy to continue working with you on this.

-Mike

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