I have been experiencing ongoing issues with the new Active Content compliant code that I received from my third-party template designer. The images do not display correctly, nor do the seller tabs (Payment - returns - shipping, etc) at the bottom of the page in Auctiva. I've hit a wall with technical support from both Auctiva and the template provider, as each recommends to contact the other. However, I thought the issue corrected itself on Friday, May 12 when some Auctiva listings that I created posted to eBay correctly while using the new code (Active content compliant). Yesterday (5/15/17), I had to repost some listings that eBay Buyers cancelled or didn't pay for, so I changed the template in Auctiva to the one I used Friday afternoon with the new code (Active content compliant). I did this in the morning, scheduled these to post to eBay in the afternoon, and each posted correctly as well.
But, then when I added new items (by clicking on create a similar listing button from a preexisting Auctiva listing) and added this Custom Template Monday afternoon, which I used Friday afternoon and Monday morning, the issue returned that the pictures and seller tabs are not posting correctly on eBay.
Has anyone had similar issues? Nothing changed in the Custom Template Code from Friday afternoon to Monday afternoon, so why would the issue come back again? I can provide Live eBay item IDs if necessary. I've been going back-and-forth with technical support form both Auctiva and the template designer for about two weeks now, so I figured I would reach out to the community.
Any additional thoughts, suggestions, input would be much appreciated!
Thanks in advance,