New to Ebay...Insurance, Etc. Questions

arkurtzMember

Hi all...I'm sorry if these questions have been covered in the past. I've read previous posts for way too long and can't find the answers.

I have both Auctiva insurance and Auctiva Checkout enabled.

First, a non-insurance question...regardless of whether insurance in purchased or not, am I supposed to be getting a delivery confirmation when I ship packages? All my auctions that I put up last week only charge for the actual shipping charges, not including the DC. I had my first sale yesterday and went ahead and ate the cost & got it though...just to be safe. If I should be getting a DC everytime, I'll be sure to add that to my shipping costs in the future.

Next, I noticed at Ebay in the Seller's Preferences>Combined Payments & Shipping Discounts area, when expanded, there is an option that says "Specify Insurance on Combined Packages". Is this option supposed to say Yes or No?

Then, if you go to Edit your options in the Combined Payments & Shipping area, at the bottom it says "Insurance Rules (applies to all listings" Click 'Edit' (or Create if not already created) there and it pulls up a choice selection and a chart that you're supposed to fill in with the insurance amounts. Am I supposed to choose "Optional" because my Auctiva insurance is optional, and then fill that chart in, or is this chart only for people who don't use Auctiva insurance?

Finally, Paypal takes a 2.9% + .30 fee for every payment I receive from a buyer. I originally thought that 2.9% was on my item's selling price, not the entire transaction, including shipping. This means that Paypal is also getting 2.9% of the insurance amounts whenever a buyer chooses insurance...correct?

Oh yeah, sorry for the horribly long msg...just trying to get everything answered at once. I just remembered one more... In my preferences, I do not have any combined shipping preferences listed. This is because with a flat rate box/envelope sometimes I'll be able to combine and sometimes I won't. If a buyer purchases more than one of my lots and I am able to combine their shipping, how does that work on the invoicing? Is the "buyer can edit total" field supposed to say "Yes" for my auctions so that they can change the shipping amount or what? (I've never invoiced before so don't have a clue how that works yet either...)

Thanks!
Amanda

10/4/075:12 PM

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Original Post

member8880Member

Hi,
I'm afraid I have very limited answers for you, since I don't use Auctiva insurance or checkout, but maybe I can be of some small assistance on your other questions...

First off, ALWAYS and without fail, buy delivery confirmation for every single package you ship. If you run into a dishonest buyer, they can file a claim stating they never recieved pkg and the burden of proof will be on you. Since you won't be able to show proof of delivery paypal will refund them at your expense. If you print your labels through paypal, Priority will give you FREE DC and 1st class mail is only .18. Add this into your shipping price on your next listings. You are also allowed to charge a handling fee (also added into S&H). Your time is worth something, not to mention packaging supplies (which you can get free at thr P.O. if you ship Priority).
*If you already know all this, I'm sorry, just want to cover all the bases

I believe Paypal only charges their fee on the final sale value of your item, NOT on whatever shipping/insurance you've included. Not positive on this tho, if I'm wrong I hope someone will correct me...I found a link with their fee schedule, I don't know if it will help or not:

http://www.paypal.com/cgi-bin/webscr?cmd=_display-fees-outside

And finally, as per your last paragraph, I myself only use Ebay's invoicing and checkout because I get alot of folks with multiple wins. (Auctiva didn't used to combine shipping that's why I didn't use them). So I don't know if this will even apply to you or not, but I have preferences set NOT to let the buyer edit total. Had too many of them changing things to what THEY wanted it to be

Hope I was able to help a little bit, and hopefully someone else will come along to answer your insurance questions. If not, I believe there's a tutorial on Auctivas home page?? It's here somewhere, I found their tutorials to be easily understandable.

Good luck to you!

10/4/0710:06 PM

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