Newbie Question

rustylt2Member

I have been selling on ebay for 4 years now and have my own ebay shop. I signed up to Auctiva today to give it a try and I made a listing using Auctiva but saved it rather than posting it, so it is not yet live.

I have had a look at my ebay listings and noticed that the Auctiva scrolling window is now there. My question is this - I have read a lot on these forums that ebay listings will disappear for a few hours before returning. How long is it before the listings disappear, or will this only happen once I submit my first Auctiva listing?

Also, I assume that I should be listing all new items using Auctiva rather than using ebay?

Sorry for the dumb questions!

http://stores.ebay.co.uk/OLD-CAR-MAGAZINES-and-BROCHURE...QssPageNameZl2QQtZkm

4/24/081:22 PM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi rustylt2,

Welcome to Auctiva! The posts you have been reading with respect to listings disappearing from eBay upon signing up for Auctiva refers to the tendency for eBay to re-index all of a seller's listings when the Auctiva scrolling gallery is appended to his/her listings. Since you have already generated your token and had the scrolling gallery added to your listings, this is not really something you need to be concerned about.

Also, when you submit a listing to eBay, whether through Auctiva or directly through eBay, it may also take a few hours for it to appear in eBay's search results pages due to eBay's indexing process. Additional information on this topic is available on the following page of eBay's help index: http://pages.ebay.com/help/find/questions/wheres-my-item.html

Any additional questions or concerns? Please feel free to contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

4/24/084:21 PM

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