No Return Policy Box in Checkout Options - can't List

me too.

Hi Clickman (& others),

Thanks for letting us know about this. The behavior you are seeing is occurring due to a known issue associated with our site update today and our engineering team is currently working to resolve it as soon as possible. We will be posting further updates on this issue on the following thread of our forum as additional information becomes available: https://community.auctiva.com/eve/forums?a=tpc&s=3496045...451029813#5451029813

-Mike

Me three.

Hi Community,

Update - The issue that was causing the return policy selection interface has just been resolved, so you should now be able to enter return policies in your listings once again. We actually updated our return policy interface to reflect eBay's new return policy format with this update.

If you encounter any additional problems with your Auctiva account, please let us know by contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

problem is fixed now on my end!

The drop down is now available, but with only one option: "returns accepted". All of our items are "all sales final".

Thanks Mike and everyone. As usual, Auctiva ROCKS!

Sorry guys, this is still not working for me here near Sacramento, CA. Anymore news Mike?

ANYONE OUT THERE STILL HAVING THIS PROBLEM LIKE ME?! Currently I can save my listings but not schedule them as I get an error message.

I'm still having the same problem.

At least I'm not the only one. Maybe they will get on it sooner now. They are usually very good with things like this so I am hopeful.

While there now appears a "Returns Not Accepted" option in the drop down menu, and listings will now "save," listings will not "post." After selecting "Returns not accepted" on two listings, both failed failed to post, and showed the following error message:

Not Posted : API error View Error

"Invalid value for return policy."



Please advise.


"You're KILLING me, Smalls."

I also received the same error message yesterday, but today, it's all clear!

Oh! We can now "Find & Replace" the return policy for listings all at once. We just select any listings on the 'Saved Listings' tab, click the "Find & Replace" button, and find the 'Return Policy' in the drop down menu.
But, we need to remember to select the "eBay Site" that matches the listings'.

This is awesome!

quote:

Originally posted by allintown:
While there now appears a "Returns Not Accepted" option in the drop down menu, and listings will now "save," listings will not "post." After selecting "Returns not accepted" on two listings, both failed failed to post, and showed the following error message:

Not Posted : API error View Error

"Invalid value for return policy."



Please advise.


"You're KILLING me, Smalls."

I am getting the impression they don't know how to fix it.
I have exactly the same problem, have you managed to resolve it yet?

I have no return policy dropdown available at as of 9.20 pm (eastern). I'm having to go in and manually revise all my listings--a real time eater.

Abbie

I have a Profile for Return Policy and it will not load.
Sometimes it does but then I re-check my listing before posting and it is gone.

Same thing with Custom Item Specifics, I do them and then they disappear.