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Hi tlw72,

Thanks for bringing this to our attention. It sounds like you must have recently updated to Internet Explorer 11.0 because we have recently become aware of some compatibility issues between that new browser and the description editor on our site which can cause behavior similar to what you have described.

Our technical team is currently looking into the cause of these issues and we will implement a solution as soon as we can, but I cannot be certain when that may happen at this point in time.

Provided you are indeed seeing this behavior through Internet Explorer 11.0, you should be able to work around these issues by setting Internet Explorer 11.0 to run “www.auctiva.com” in compatibility mode, which can be done via the following process:

1) Select “Compatibility View Settings” from the “Tools” (gear icon) menu within Internet Explorer
2) Enter “www.auctiva.com” in the “Add this website” field on the ensuing “Compatibility View Settings” window
3) Click the “Add” button
4) Click the “Close” button


Since these issues are specific to Internet Explorer 11.0, you should also be able to workaround them by using an alternate browser like Mozilla Firefox or Google Chrome, which can be downloaded at no cost from the following sites:

Firefox: http://www.mozilla.org/en-US/firefox/new/
Chrome: https://www.google.com/intl/en/chrome/browser/

We apologize for any inconveniences this may be causing.

-Mike
Thanks for the help Mike. I am using IE 11.0 so that confirms your suspicions.

Would IE 11.0 also be causing a problem with the bulk image upload feature? I have changed settings under the security tab so I could download any Active X control I wanted, but I still can't get a box coming up that gives me any opportunity to browse folders in my computer.
Hi tlw72,

Good to hear, although I am not aware of any inherent conflicts between Internet Explorer and the Auctiva Uploader which should make it so you are unable to use the uploader successfully through that browser.

It is difficult to determine what may be preventing you from using the Auctiva Uploader without knowing more about the exact behavior you are experiencing, such as any errors messages that are being generated.

However, I have worked with a couple users recently who were receiving Active X related errors while trying to use the uploader who reported that uninstalling and re-installing Java was necessary to get the uploader working again, so you may want to give that a try and see if it does the trick.

You should be able to uninstall any instances of Java that are currently loaded on your computer from the “Add/Remove Programs” or “Uninstall a Program” area within your Windows Control Panel. Once complete, you should then be able to re-install the latest version of Java anew from: http://java.com/en/

-Mike

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