Not uploading the gallery image

rougherdiamondRookie

What has gone wrong for two days now my new listings to ebay the gallery image has failed to post, the other pictures are there but not the one on the listing page, ebay numbers are:

Auction Listing: 303180257733

GTC Listings: 264352115307, 264352113349, 264352112470, 303180306558, 303180306027, 264352107869, 264352107302,

The report a problem page link is also down what is happening?//

6/8/196:39 AM

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auctivacraigAuctiva Support Manager

Hello Rougherdiamond,

I am sorry to hear that you have had trouble with your gallery images displaying.

If the header/gallery image you submitted with a listing is showing up in the header image area and not the gallery image area, it is indicative that eBay was unable to make a copy of the image for display in the gallery for some reason. You should be able to correct this problem in any listings that are affected using the eBay tool here.

As for the support form, there is an intermittent issue with the support case form that we are aware of. When the form fails to submit, it provides an email address you can use to contact our support team directly. Our engineers are aware of this issue and are working towards a solution. Apologies for any inconvenience this may have caused.

- Craig

6/10/199:06 AM

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xfireApprentice

Having the same problem !

7/29/193:17 PM

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gifthatteRookie

For some reason, eBay was unable to replicate the image for display in the gallery if the header/gallery image you uploaded with a listing is appearing in the header image area instead of the gallery image area.

survivor io

1/22/2411:52 PM

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