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Confusion over best image size

BushTurkey ·
I'm trying to get my product images optimized. Previously when I was using the eBay interface I understood that 1600px X 1600px gave me great images. I'm using the the Smart Handhelds template with Slideshow option. When I try to upload image I see the Max-Image size is 1920px X 1440px, so I make an image that size and upload. When it has uploaded into the Select Image panel it has now downsized to 1280px X 960px. And further, when I preview the listing the images are then stretched backup...
Topic

Image adjustments

sallbill ·
would be nice to have brightness, sharpen similar to eBay's picture adjustment on the edit images area.
Topic

Not uploading the gallery image

rougherdiamond ·
What has gone wrong for two days now my new listings to ebay the gallery image has failed to post, the other pictures are there but not the one on the listing page, ebay numbers are: Auction Listing: 303180257733 GTC Listings: 264352115307, 264352113349, 264352112470, 303180306558, 303180306027, 264352107869, 264352107302, The report a problem page link is also down what is happening?//
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Re: Image adjustments

auctivacraig ·
Hello sallbill, Thanks for your interest in Auctiva. At this time the adjustment tools you refer to are only available using our mobile app for images. There are editing tools for brightness, contrast and more available in the app which are not currently in the tools on the website. - Craig
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Re: Confusion over best image size

auctivacraig ·
Hello Bushturkey - In your Account Preferences there is a section for Image Management - and we currently offer 2 sizes for the maximum image size for your image uploads. The higher of the two is 1920 x 1440px, so uploading larger images will result in some mild compression to bring your images to that size. Unfortunately, at this time, we have no larger option to select. Typically compressing an image would not have an adverse affect of the image quality as it might when an image is...
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Re: Confusion over best image size

BushTurkey ·
I have my preferences set to 1920 X 1440px and am uploading an image at that exact size. When I preview the image in Slideshow it has been downsized to 1390px X 1040 px. Presumably this is set by the template? so the original size of the image or location of the hosting would not fix this?
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Re: Confusion over best image size

auctivacraig ·
Hello again, Thanks for getting back to me. I seem to have misunderstood your initial query a bit, but I understand you more correctly now (apologies for that). Yes, your understanding is correct - the templates do have defined image sizes, so the supersized version of images would show at those dimensions (1390 x 1040) when you have used the larger of the available sizes for upload. There is another option, which may or may not be suitable for your purposes. You can also use the Insert an...
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Re: Not uploading the gallery image

auctivacraig ·
Hello Rougherdiamond, I am sorry to hear that you have had trouble with your gallery images displaying. If the header/gallery image you submitted with a listing is showing up in the header image area and not the gallery image area, it is indicative that eBay was unable to make a copy of the image for display in the gallery for some reason. You should be able to correct this problem in any listings that are affected using the eBay tool here. As for the support form, there is an intermittent...
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Re: Not uploading the gallery image

xfire ·
Having the same problem !
Topic

Image Selection for Variations will NOT load

Steve on ebay ·
Cant load images to add to my variations, and then i get the spam message saying sorry the site is busy? How is that helpful ? Funny how every other area of the site is working. I have taken the day off to upload loads of listings only to have auctiva stopping me. i hope we are all going to get a refund for the days this is down. not happy at all.
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Re: Image Selection for Variations will NOT load

auctivacraig ·
Hello Steve on eBay - We are sorry to hear you encountered difficulty uploading images. There was an issue that occurred yesterday that caused difficulty with the image management area for some accounts. However, the issue has since been resolved and the image management area is operating as expected again. If you are still encountering difficulty, please clear the cache of your browser and try again. Should the issue persist, please file a support case from under the Help tab of the site so...
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