Photos in store window show 'image loading' on my items posted after 6/9

deejaMember

The photos for my newly listed auctions are not loading in my store window. Any ETA on the fix for this? This all happened after the maintenance. There are many nice updates after the maintenance, but more store window errors are a MAJOR problem. Just a suggestion for the next maintenance...maybe do the changes early in the week (Mon/Tues). That way if there are bugs after the fixes they don't impact us on the high traffic weekend periods. Store Window problems significantly impact my sales figures. Thanks for all the help.
DeeJa

6/11/066:54 AM

❤️ 0

Original Post

Replies sorted oldest to newest

wayoutwestMember

link to an item with it not working?

what browser are you using?

6/11/067:14 AM

❤️ 0

dannoMember

I have same problem with a before and after maintenace item. Won't load the after (listed last night).

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=8432...TRK%3AMESE%3AIT&rd=1

6/11/067:50 AM

❤️ 0

bay-tradersMember

Same problem here. All but three of my auctions have the "loading image" message on the scroll. The pictures in the store are not showing up either. You can click on the auction and the pictures are there, just not in the store or the scroll. Sent a email requesting help last night but so far no reply. Any suggestions anybody?

6/11/068:05 AM

❤️ 0

deejaMember

The link to the item works fine and the photo works on the auction page, but the photo does not display in the scrolling window. I receive many multiple sales from items seen on the scrolling window. If the scrolling window isn't working properly I see a major dip in sales.

6/11/068:11 AM

❤️ 0

deejaMember

I am using IE to browse.

6/11/068:11 AM

❤️ 0

dannoMember

I just opened a ticket on the problem a few minutes ago and got a quick response. They are aware of the problem and they're working it.

My pics are in the store, just the one for the auction started last night isn't loading to the Store Window.

Dan

6/11/068:36 AM

❤️ 0

moonandstarmanMember

quote:
Originally posted by dleckington:
I just opened a ticket on the problem a few minutes ago and got a quick response. They are aware of the problem and they're working it.

My pics are in the store, just the one for the auction started last night isn't loading to the Store Window.

Dan

This ever get fixed. I'm still waiting for them to fix mine. Now today ALL my pics say "Loading image"

Chuck

6/12/0612:11 PM

❤️ 0

moshonMember

Hi ,

I have the same issue...been three days already...what is the point of even using it - if it's not real time...anyone out there know why this is the case....

6/13/061:13 AM

❤️ 0

moonandstarmanMember

Mine are all showing now. Hopefully everyone elses is working also.

6/13/065:04 AM

❤️ 0

maryleApprentice

quote:
Originally posted by Moonandstarman:
Mine are all showing now. Hopefully everyone elses is working also.

I have 10 listings up on EBay and they all show "loading Image" on the scrolling store. I will open a ticket. All ten of these were posted to EBAy and created on Saturyday, June 10th.

6/13/068:32 AM

❤️ 0

binnieMember

How do I open up a ticket so to speak. I can't get many photos in my store window either.

6/13/061:45 PM

❤️ 0

auctivacaraAuctiva Content Mgr.

quote:
Originally posted by Binnie:
How do I open up a ticket so to speak. I can't get many photos in my store window either.

Hi Binnie -

In case you hadn't found where to file a support request yet, scroll up to the top of this page and click on "Help." When you get to the Help page, scroll down and you will see the section on filing a support request. Make sure to include specific listing information, what browser you are working in and what (if any) error messages you have gotten.

The more thorough the information, the faster our customer support can help you.

Take care,

Cara

6/13/063:26 PM

❤️ 0

phoebe7Member

Wow, it sounds like just about everyone is having this problem. I had pictures working in the scrolling window, but now they are not. I don't monitor Auctiva daily but I gather maintenance was done and now all we get is a grey box with "loading image". I get this in Opera, Mozilla/Firefox, and Netscape. For some reason, I can't even get the scrolling window to work for me in Internet Explorer - it keeps telling me to install Flash, but I have it alrready. It'd be great if this would get fixed once and for all. I've opened up several tickets and with mixed results. It's fairly disappointing, I would say.

6/13/067:37 PM

❤️ 0

nanaMember

quote:
Originally posted by phoebe7:
Wow, it sounds like just about everyone is having this problem. I had pictures working in the scrolling window, but now they are not. I don't monitor Auctiva daily but I gather maintenance was done and now all we get is a grey box with "loading image". I get this in Opera, Mozilla/Firefox, and Netscape. For some reason, I can't even get the scrolling window to work for me in Internet Explorer - it keeps telling me to install Flash, but I have it alrready. It'd be great if this would get fixed once and for all. I've opened up several tickets and with mixed results. It's fairly disappointing, I would say.

Is the a problem with the store window? Do we each have to report it or are they working on an overall fix. I can't see my own Auctiva store much less anyone elses.

6/13/069:53 PM

❤️ 0

rickbradfordMember

I'm not sure what's going on with the store window but it's not all of them.

6/14/066:59 AM

❤️ 0

ts11928Member

yep, add me to the list of "mine not working either"

6/14/067:35 AM

❤️ 0

deejaMember

My store window is working now. The window is only showing 8 items instead of 12. Does anyone know if they reduced the amount of items in the window?