Skip to main content

Hi there, I've had a look through the forum, but can't seem to find this specific problem.

I list my items using ebay (not auctiva) and leave my listing pretty much blank initially, no photo, no description, so I can get them all up at once around the same time. I also relist some items, that are fully completed listing, with photos etc

I then go back into the "empty" listings one by one (again in ebay) and start adding proper descriptions, photos, postage costs etc.

When I check my listings in Auctiva or the Auctiva Scroll Bar, within my ebay listing, the relisted items all have images, but the subsequently edited listings, never have an image, always stateing "No Picture Available" in both. I should add, that all the images are correct and in place on my actual ebay listing.

Can anybody help me out here, where am I going wrong or what is going wrong.
Original Post

Replies sorted oldest to newest

Hi mtait28,

Thanks for contributing to our forum. Our system will currently only automatically attempt to create a scrolling gallery image for each listing once, at the time the listing is posted, so it is actually expected that listings posted without images will not have scrolling gallery images created for them as you described.

However, if you contact our customer support team as Ed suggested after you have added images to your listings and ask us to create your scrolling gallery images for you, we will be able to take care of that manually.

You can reach our customer support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option. I hope this helps!

-Mike

Add Reply

Copyright © 1999-2018 Auctiva.com. All rights reserved.
×
×
×
×
Link copied to your clipboard.
×