Posting problems

Hi I am having the same problem with api error I will let you know if I find something.Kaz

Oh thank goodness I'm not alone. I'm just about pulling my hair out here.

My shop will be out of the game if I can't post soon. LOL

Hi Community,

We just conducted a category update last Thursday so, if you are receiving that message when you open your existing saved listings, it is most likely that the category you selected is no longer a valid eBay category. However, if you are receiving this error when creating new listings with categories selected from our "Browse" or "Search" tools, this is something we'd need to investigate further.

If you feel that the error message you are receiving is being generated in error, please contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

I managed to post one new listing however, when I changed the master profile from "Women to Mens" I started to get the same error message again.

Should I contact Auctiva?

quote:

My shop will be out of the game if I can't post soon. Frown LOL

Having the same problem here.
Tried to do a bulk find & replace to a new category and that function wasn't working right either!! Please help auctiva!!

Here is what I was told by Auctiva customer support...this is a little frustrating as I'll have to change about 85 listings now BY HAND!!!

Dear trevorr77,

Thanks for contacting us regarding this matter, and I'm sorry to hear about the trouble you are having. I reviewed your account, as well as eBay's lister page, and it appears this error message is being returned because category # 147176 is no longer a valid eBay category. Therefore, you will have to select a new category in order to post your listings successfully. The new category number for video games is # 139973.

Also, the "Find and Replace" option cannot be used to change the categories specified in your saved listings so, in order to change the categories specified in these listings, you will need to edit each listing individually.

If you have any additional questions or concerns pertaining to your Auctiva account, please feel free to let me know, and I'll be happy to continue assisting you.

Sincerely,
Auctiva Support

Thanks Trevor, it helps to know that.
Where would I find the Number for "Mens" listing? Anyone any ideas?

go into one of your listings and click "Browse" under the category #. Then you can look under "clothing" and then find what you are looking for.

Thanks Trevor, I've not posted anything, but as soon as I change to the "mens Profile" I don't get the error message anymore, so I'm assuming it's working now. Hope so anyway.
I had already written to Auctiva and they couldn't see my error message! Don't know if I had already fixed it by then or not.

I cannot select a category. I select a main category and it will not show me the drilled down categories so I can't create a listing. This has been happening for me all day.

Ohhhh, I'm so sorry, it's horrible! Drives you nuts. I can't help you either. Hope you get it sorted soon.

Oh, just thinking, have you made "Master Profiles?