I use the auctiva service for my e-bay selling. However, when I ship international the label will print but stops just before the tear off line. I then have to press the front blue button on my Dymo 4XL thermal printer for it to come out the rest of the way to the tear line. Then before I'm ready to print another label, a second duplicate label comes out. This only happens on international shipping with custom forms. Can anyone tell me why and how to fix it?