problems

aclothesloverMember

i have been waiting for 4 hours for the billing to resolve my auctiva commerce issues. I asked that my site be closed and you kept billing me. Now effective Oct 28th they closed the account while billing me for 4 months.

Also, my account is currently locked and the rep said he needs to speak to someone in billing....can you please resolve this. I have been waiting for 4 hours.

11/5/1512:28 PM

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auctivachriseAuctiva Product Manager

Hi aclotheslover -

To confirm, this is for our Auctiva Commerce account? I see an Auctiva Commerce account for your username but I don't see any cancel activity. I'd recommend you Submit a Support Ticket to have it canceled.

Auctiva Commerce has their own forum which is Here.

Thx,
Chris

11/5/152:13 PM

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aclothesloverMember

quote:
Also, my account is currently locked and the rep said he needs to speak to someone in billing....can you please resolve this. I have been waiting for 4 hours.

Posts: 2 | Registered: September 07, 2015 Reply With Quote

This is for my ebay account. it is blocked. I made the payment can you please unblock it.

Let's deal with one problem at a time. I have a bigger problem with my auctiva commerce account. I'm so upset I can't even think straight. This is not rocket science. 7 hours for a response is poor customer service

11/5/153:56 PM

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auctivachriseAuctiva Product Manager

Hi -

I checked with our Support team and they've confirmed that your Auctiva account is now current; they will unlock it shortly and reach out to you via your support case.

Thx,
Chris

11/5/155:28 PM

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aclothesloverMember

Okay,

Can we now resolve my auctiva commerce issue. I requested the account be closed 4 months ago and they still billed my card. Why?

I want a credit.....that's like robbing your customers

11/5/155:34 PM

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aclothesloverMember

I contacted Auctiva at 8am this morning. It is now 8:36pm. This is beyond horrible service. I am very disappointed

quote:
Originally posted by Auctiva Chris E.:
Hi -

I checked with our Support team and they've confirmed that your Auctiva account is now current; they will unlock it shortly and reach out to you via your support case.

Thx,
Chris

11/5/155:37 PM

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