Hi Community,
Update - We just pushed out a fix for the issue that has been causing some users to be unable to upload images and we have reason to believe that may fix the issue with the editor that has been discussed on this thread as well. You will need to clear your cache to make sure that your browser loads the new code on the lister page.
If you clear your cache and continue to experience the problem with the description editor, please let us know by replying to this thread. Thanks!
-Mike
Still not working for me.......
Hi Community,
Update - We have heard back from a few users and unfortunately it appears that this problem is still occurring for some. Our technical team is going to continue working on a solution to this problem and we will have it resolved as soon as possible. I will post further updates on this issue to this thread as additional information becomes available.
At this point, it seems unlikely that we are going to be able to get something in place to resolve this issue tonight, so you may not hear from me until tomorrow. Thanks for understanding.
-Mike
Update - We have heard back from a few users and unfortunately it appears that this problem is still occurring for some. Our technical team is going to continue working on a solution to this problem and we will have it resolved as soon as possible. I will post further updates on this issue to this thread as additional information becomes available.
At this point, it seems unlikely that we are going to be able to get something in place to resolve this issue tonight, so you may not hear from me until tomorrow. Thanks for understanding.
-Mike
Mike, THANK YOU, I appreciate you keeping us ALL INFORMED.. I used to be like everyone else here..
When the Site experiences problems we all go Bezerk!!
But, i have come to realize the site is FREE and im not PAYING for this WONDERFUL FREE LISTING SITE.. and that helps me realize things will work out.
The site has been running Great the last year and all.
But, im haveing the same issues that evertone else is too. I have cleared the cache and i am using FF 3.0 Will hopefully be able to go by Sunday ..
Cheers, CS
When the Site experiences problems we all go Bezerk!!
But, i have come to realize the site is FREE and im not PAYING for this WONDERFUL FREE LISTING SITE.. and that helps me realize things will work out.
The site has been running Great the last year and all.
But, im haveing the same issues that evertone else is too. I have cleared the cache and i am using FF 3.0 Will hopefully be able to go by Sunday ..
Cheers, CS
Hi Community,
Update - We just pushed out a fix for the issue that we hope will address the problem being discussed in this thread. You will need to clear your cache to make sure that your browser loads the new code on the lister page.
If you clear your cache and continue to experience the problem with the description editor, please let us know by replying to this thread. I'll check this thread again tomorrow morning and, if we find this fix didn't do the trick either, our technical team will resume working on a resolution for this issue.
Thanks again!
-Mike
Update - We just pushed out a fix for the issue that we hope will address the problem being discussed in this thread. You will need to clear your cache to make sure that your browser loads the new code on the lister page.
If you clear your cache and continue to experience the problem with the description editor, please let us know by replying to this thread. I'll check this thread again tomorrow morning and, if we find this fix didn't do the trick either, our technical team will resume working on a resolution for this issue.
Thanks again!
-Mike
Still can not edit. Loses the confirm save button on scheduled listings. One page is all the clearing of cache and cookies is good for.
I am still having problems with picture fail notice.
48 hours later and still no item description showing...
Seems auctiva may be sorting out image problems...but what about the DESCRIPTION?
Seems auctiva may be sorting out image problems...but what about the DESCRIPTION?
Mike,
As of 5:30 EDT the same problem exists. I checked my scheduled listings and there was no description, but if I cleared the cache and cookies the description appeared. I can only hope it is really there when this kicks off Sunday night. For those listing, the work around is to clear the cache before EACH listing. Takes only a couple of seconds longer than usual, and this new online lister seems to be slower than it was before. Naturally it helps to keep a subscription to Mr Poster, as I do. It's insurance for times like this. Mr P is a great piece of software!
As of 5:30 EDT the same problem exists. I checked my scheduled listings and there was no description, but if I cleared the cache and cookies the description appeared. I can only hope it is really there when this kicks off Sunday night. For those listing, the work around is to clear the cache before EACH listing. Takes only a couple of seconds longer than usual, and this new online lister seems to be slower than it was before. Naturally it helps to keep a subscription to Mr Poster, as I do. It's insurance for times like this. Mr P is a great piece of software!
Already saved listings seem to be OK as long as you don't even touch them. However if you make any revisions of any kind, then the description is still disappearing.
Yesterday you could right click and do the show background image and then hit the back button. Today the "background image" selection is greyed out and cannot be selected.
And the pages also seem to be doing a lot of dancing and jumping around which makes you wonder if what you are seeing is really what would be posted to Ebay.
Yesterday you could right click and do the show background image and then hit the back button. Today the "background image" selection is greyed out and cannot be selected.
And the pages also seem to be doing a lot of dancing and jumping around which makes you wonder if what you are seeing is really what would be posted to Ebay.
I agree with allabouthorses, I don't know what will be listed with ebay. I am sure that if things don't load properly, the Auctiva Community will be blasting Auctiva by Monday. What always troubles me on Auctiva changes is the way the changes were tested/not tested. I absolutely cannot believe that these problems would not show up in beta testing. Then again, the user community has no way of knowing IF the changes were tested before moving to production. I know we should not knock something that is free, but every listing that lists wrong costs a minimum of 40 cents on ebay. Multiply that out and this is no longer free.
10AM Eastern Time and still problems, report them to tech support and they refered me to this forum.
Already saved listings are ok as long as you don't have to make changes, if you do the description still dissapears AND the Post, Schedule and other buttons are not working.
You can not update any scheduled listing at this point
Even when you try to do a new listing you can not do any of this.
Please advise when fixed. This is causing hours of extra work.
Already saved listings are ok as long as you don't have to make changes, if you do the description still dissapears AND the Post, Schedule and other buttons are not working.
You can not update any scheduled listing at this point
Even when you try to do a new listing you can not do any of this.
Please advise when fixed. This is causing hours of extra work.
i got a couple of listings in this morning and now i can't do a darn thing.
perhaps Auctiva should back out the changes until the beta is ready for primetime.
Auctiva--please blast an update to us.
perhaps Auctiva should back out the changes until the beta is ready for primetime.
Auctiva--please blast an update to us.
Hi; I cleared my cache and cookies. my description page is working now. However the Post, Schedule, and Save tabs are still greyed out, therefore I cannot list. I have found a way to get around this but it is time consuming.
Click on an item in saved listings
click on the save as new for that item
return to the saved listings tab and click ok in the pop up box
click on the new saved listing you can edit and and add new photos
save as new again
go back to the saved listing tab and click ok in the pop up box
click the schedule box and schedule your listing
I hope this helps others
I also hope this is fixed soon as I have been very successful here. thank you support team
Click on an item in saved listings
click on the save as new for that item
return to the saved listings tab and click ok in the pop up box
click on the new saved listing you can edit and and add new photos
save as new again
go back to the saved listing tab and click ok in the pop up box
click the schedule box and schedule your listing
I hope this helps others
I also hope this is fixed soon as I have been very successful here. thank you support team
System is still having the same problems?
I'm trying to be patient but this is getting to be a little much. Free or not, the problems and glitches seem to be a constant any more.
I'm trying to be patient but this is getting to be a little much. Free or not, the problems and glitches seem to be a constant any more.
Still issues, but my already scheduled items are working fine. I decided rather than waste any more time I am just going to list straight through ebay and pay the extra $$ (mine is about 1.40 per) - time is money (as they say) and instead of waiting I am just moving on.
I know they will get it fixed sooner or later, probably by Monday.
I know they will get it fixed sooner or later, probably by Monday.
Anyone still having problems? I am, still can't upload the pictures, and the description only comes up if I click refresh.
The error check actually works for me on FireFox. Thanks for the tip.
I can't even file a support case, not that it would do anything if I could.
I can't even file a support case, not that it would do anything if I could.
I also am able to upload pictures through the bulk uploader, then I put the pics in my description. I do not have a gallery, but when it goes on ebay, I revise and put the gallery in. The 1st pic is free.
Still no item description showing but if you click on view full size editor it does work occasionally, but best to preview after each listing ......have managed to do all mine, took a while but will wait and see if they list ok