Problems with Description Editor and Buttons on Lister Page

I am having the same problem. The description disappears and it is near impossible to get it back.

Same here nothing in my description box on my saved templates

No ghosting, just a lot of white space. Which means I can't create auctions. It is starting to sound like a Firefox specific problem. I am using version 2.0.0.16 with Windows 98 SE.

I hate MS IE but guess I will give it a go.

Hope Auctiva will continue to support Firefox!

i'm having the same problem too-everything looked just fine wheni logged in..was working on item details; after i finished tried to save; confirmation panel ghosted red then green and confirmed the save, but it's not there and now none of my listing profiles are there..

And BTW guys i use MS IE so it's not an exclusive firefox problem

I have tried IE, FF and Safari with the same problem. Sometimes descriptions load OK...but at other times they load as a ghost then slowly fade away and sometimes the description section just loads up blank. Very frustrating. Also don't like that they took away the "drag and drop" image loader that only worked with IE. The new image loader is much slower no matter which browser I use!

at the moment for me Internet explorer is working fine but firefox is doing what everyone else mentioned

I'm having the same problem. At first I was getting something HORRIBLE with blue-on-blue and everything all on the left side of the screen with all the links in one long column, but refreshing got rid of that.

But now I';m having the ghost problem. I even tried using the "IE TAB" that can be used in FF, and it doesn't work either.

I can't list!!!!!

In Firefox 3 all the descriptions in my saved listings are totally gone. Just white space.

It does work in IE but that puppy is slower than a turtle stuck in the mud trying to run backwards.

Doesn't work in the new Google Chrome either.

Good thing I didn't want to list anything this week but I did want to work on revising saved listings for next week.

Me too! Firefox and IE both. And I really DO want to list today - 5p listing in the UK. Is anyone listening at Auctiva?

My description box is missing with both FF and IE6, same when trying to edit or create similar.

And today is 5p listing day in the UK !!

There is no description editor in IE or Firefox. There is one in Chrome but it's "grayed" in HTML and not editable. The links for HTML mode and Full Size editor don't work in any of the three browsers.

Has anyone put a ticket in yet?

Scott

quote:

Originally posted by Scottg:
Has anyone put a ticket in yet?

Scott

Yup - awaiting a response!

Very frustrating!! I have lot's of things to revise to relist and nothing! Has anyone tried to relist and looked on ebay to see if description is there? If it is there then we can edit it that way..right?

Firefox 3.0 is what I am using and the same thing is happening to me. This is why I continue to pay for Mr Poster. If this is still a problem tomorrow I will forget the nice looking listings and list with Mr Poster
What always bothers me about the online version is that there is never anything on the website which tells you if there is a problem. If there was, we wouldn't waste our time trying to list items during this kind of a downtime

Hi Community,

Our technical team implemented a fix that we hoped would resolve this problem last night, however, you may need to clear your cache for your browser to load the new code from the lister page. You can clear your cache in the Firefox browser via the following process:

-> Please select "Clear Private Data" from the "Tools" menu, ensure the boxes next to "cache" and "cookies" are checked, and then click the "Clear Private Data Now" button.

Once this process has been completed, close and re-open your Firefox web browser for the changes to take effect. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.

If you continue to experience this problem after clearing your cache, please let us know by posting to this thread.

-Mike

Scott, In over a year of using Auctiva they have never responded to ONE email or trouble ticket that I have filed. That's why I'm here-on the community board....

Mike, I am not using Firefox, I'm using Internet Explorer. Do you suggest the same for IE?

Hey Mike I cleared the cache and cookies and it worked for a moment and then went back to a blank description. This is on Firefox. IE was working ok for me lastnight and I will check it now and make sure it still works

I did check the IE side and it still works fine for me. You can tell its a little glitchy but usable. Everyone needs to keep in mind that with Ebay constantly changing there site that all sites like auctiva also have to adapt to the new rules and changes. When the auctiva site had that major picture crash awhile back I noticed then just how many users on ebay are using auctiva as a host for pictures and listing. Its pretty massive.

if i use IE i can add a description but cannot add any item specifics or images just get a blank box
use firefox and get an occasional description and can add specifics but blank box with no images....
I am the original OP on this and that was nearly 24 hours ago and still unable to list and no response from Help at all!!!!!!!!!!

Here is what I sent to Auctiva today AFTER being told yesterday to clear cache (I always know to do those cookies/cache etc stuff)
Posted Thursday, 9/4/2008 6:27 AM After saving auction because NO way to POST as all buttons NOT active except save . cannot use 'charges ebay' .. cannot see what I wrote . not able to scroll text I wrote .. Mike . it is a MESS .. I thought it would be working today . NOT .. I have a screen shot of what it looks like .. cannot use bold/color/font anything there .. it is like a veil over everything . IF it shows at all . sometimes it is totally gone.. the HTML button does NOT work . I don't want it anyway .. the large page does .but NO way to select anything/buttons there only SAVE ..

I wrote to you yesterday .. all I got was 'let me know if clearing cache/cookies/etc. does not help' . I replied and was sent back here . meanwhile, I gave up and about to give up totally .. NO MORE LISTING .. I will NOT use IE .. says it is supposed to work w/Firefox . that is what I have 3.0 .. does NOT work at all . I wanted to add a 'saved' pix .. the numbers do not move . there are NO numbers as there always were .. A MESS! AND it keeps changing from $ to C

The Auction IS saved in my listings .. along with a bunch of ALREADY SOLD listings .. but it is a HUGE MESS!

Thank you ..


Customer
Posted Thursday, 9/4/2008 6:30 AM I just SAVED it again and takes me to SAME AUCTION I HAVE been working on for HOURS . DAYS .. Again it has C and NOT $ .. a HUGE MESS .. I give UP! .. null

Here is what was came up after I saved .. start new auction:
(Removed URL I sent to them) .. I also have a screen shot of the GHOSTING .. cannot do anything ... why NOT put it back as it was? ..
Customer
Posted Thursday, 9/4/2008 6:32 AM BTW . I TOTALLY know how to clear all cache/history/cookies .. and do it constantly .. a HUGE MESS is all I have to say .. now I have two listings of same auction or is it 3 . there were 4 yesterday

Thought I would Add to the FORUM .. did NOT get any reply to 'add to ticket' .. I am sure they are trying to fix it .. but have a feeling I won't be around 'in life' before it is done I do NOT like IE .. Chrome is NOT something I want to agree to their terms .. soooo I shall just go away and buy something .. Y'all should read what google wants you to agree to in the EULA before using it! ..

Ooops already did that .. something else I did NOT need ..

I JUST managed to get Auctiva to POST to eBay . BUT only via saved listing page .. Other page still ghosting .. buttons do NOT work .. did NOT seem to work when I said "LIST" . .then got a popup asking if I wanted to . yes, then said was .. IS NOT like it was with little dots going across . but there it is in my eBay .. I revised it there . BUT still would not take MORE photos and sooo .. really is NOT working properly .. IMHO .. but Mike & crew will probably get it together? ..

I have found a way to list it may all go terribly wrong but will wait and see......
using firefox...have discovered that if you dont have the desc box and you enter all your other details then do an error check.....after the error check the box magically appears....then i have to add the description...error check again....images....error check.....preview and if it looks okay schedule....and hope it works

seeing as no response from auctiva

Hi Community,

Thanks for posting to let us know you are still experiencing this problem. I have relayed this information on to our technical team and I'll post again to this thread as soon as I have some additional information on this issue to share.

-Mike

WELL THAT WORKED ONCE!!!

quote:

Originally posted by inkycorrado:
I have found a way to list it may all go terribly wrong but will wait and see......
using firefox...have discovered that if you dont have the desc box and you enter all your other details then do an error check.....after the error check the box magically appears....then i have to add the description...error check again....images....error check.....preview and if it looks okay schedule....and hope it works

seeing as no response from auctiva

Interesting find....

I also tried it with a blank new listing page to force the frame to load. That seems to at times work too (more than one try was required on several tests). It does make me think there is a "loading" function that's not getting completion correct 100% of the time. I was also able to Preview the test, so save does work.

Oh...and Auctiva is asking for feedback for problem on a thread in the "Getting Started" section.

Danno

NOW my item specifics is appearing and then disappearing

Hi Community,

Update - Our technical team just pushed out another fix that we hope will resolve this problem and it would be great if a few of you can let us know if the problem is still occurring. Again, you may need to clear your cache to make sure your browser loads the new code from that page.

If you continue experiencing this problem after clearing your browser cache, please let us know by posting a reply to this thread. Thanks!

-Mike

Same here. How are we supposed to list an ad when we can't see our own description. "Saving" it doesn't work. Sometimes the pics load, sometimes not. Sometimes the font/type stays put, others times not. Auctiva not responding to emails.

The past month has been a horror show.

I'm sure our user agreement makes ALL of this OUR fault.

Again, I guess what we pay for.

Mike,

I cleared cache and cookies. Got a saved page to load (one created today) and description frame did load OK.

Tried the same with the new Listing page, and no load. Same white. Tried the trick with running Error Check, and it sometimes loads for a short time and then winks out. 3 attempts and no load.

Went back to the prior Saved Listing and it DOES LOAD the frame.

Don't know if that's a partial fix for Saved ones. But, it's at least a problem not 100% fixed.

Danno

quote:

Originally posted by Auctiva Mike D.:
Hi Community,

Update - Our technical team just pushed out another fix that we hope will resolve this problem and it would be great if a few of you can let us know if the problem is still occurring. Again, you may need to clear your cache to make sure your browser loads the new code from that page.

Mike . Thanks for YOUR reply to my MANY additions to first complaint .. I DID get the ONE auction UP . WAS not able to put the photos on that I wanted there .. Only way I could get the photos was to UPLOAD again .. remove what was there . upload . .soooo .. I could NOT put the paypal logo there .. NOT a problem as it says so .. but used to be able to remove number on each photo and change them around (Firefox) . I have NO other auctions to post ..

I DID find that IF you use the LARGE editor you could change things.. but could not use buttons there .. I revised via eBay to make the changes could NOT make here ..

I will not use IE . we do not get along w/each other ..

Thanks, Mike!

If you continue experiencing this problem after clearing your browser cache, please let us know by posting a reply to this thread. Thanks!

-Mike

I just listed an item with no problems at all.
Thanks!

I still can't list. Yes, I've dumped and restarted. Still no description box and so slow.

Despite clearing everything, trying to use IE and also FF, still the same!
After clearing managed one listing and then back to useless again......then i find the one i listed has the same store categories although i used 2 different ones

Mike .. OK . I just went into an auction I had
LONG ago . did NOT sell .. I was able to add photo as before .. #9 .. AND .. all TEXT showed up .. It IS an OLD auction from March . .think. .but still IT seems to be FINE? .. I did NOT clear cache or cookies this time . forgot . but it worked and yet with the one (auction) did post a bit ago .. did NOT work with Firefox 3.0 .. is it just a coincidence that I tried with an old auction or not? .. Dunno and Not planning on listing anything else today ..

OOOPS. dunno what it is . .decided to go and try a false listing .. same thing as before . totally blank page (description) .. I did not try adding any pix to it . soooo IT worked fine with an OLD listing.. but NOT for a new one

What a mess! Who cares how the site looks. It doesn't work. I'm having multiple issues.
1. No saved descriptions showing.
2. Save, Post, Schedule tabs not working.
3. Changes in details profiles not being saved. This has been on goinfg on for weeks.
4. Combined and promotional shipping choices not being saved. This has been going on for over a month!
5. Live Chat unavailble for 2 weeks.

Bottom line is no listings today! And of course I blocked today specifically for listings.

Ever get the feeling that Ebay is making sure that Auctiva can't keep up with these changes so you are forced to use them for listings and pay the schedule and template fees. Greed-bay just will not quit! I am always being hounded by Ebay solicitors who are pushing Vendio, Channel Advisor, Kyozou etc as services. They never recommend Auctiva. Seems to me they are trying to eliminate them. I have stuck by Auctiva for over a year but the frequency of issus is becoming just that: frequent.
Extremely frustrated and losing money by the second...
SNL Industry

Hi Community,

Thanks for posting to let us know many of you are still experiencing this problem. I have reported that this problem is still ongoing for many users to our technical team and I will post again to this thread as soon as I have additional information on this issue to share.

-Mike

Mike,

To be clear on what I'm seeing....

The two onclick links for HTML and Full Size Editor do appear.

The code that immediately follows that involves an IFRAME for a reference page that I'm guessing is the editor frame load. It's that specific code that sometimes appears and either winks-out or fades to white.

I did look at the Template editor for a quick check, and didn't see the problem. Does look like it's using similar code for the top page. However, that page initially loads with HTML view instead of the page layout view.

Danno

Oh...and should add that I'm not seeing any errors, hourglass, or any indication that the page load isn't complete on failure.

Its amazing the ways we come up to list The error check does work. Sometimes after you do about 4 or 5 listings you have to clear your cookies and cache and log out and in to get it to work again. My IE is now down and getting a blank box. It was working for awhile. Thanks for the heads up Inky

quote:

Originally posted by Auctiva Mike D.:
Hi Community,

Thanks for posting to let us know many of you are still experiencing this problem. I have reported that this problem is still ongoing for many users to our technical team and I will post again to this thread as soon as I have additional information on this issue to share.

-Mike

Mike-
Thanks for taking the time to communicate with us. I, for one, appreciate it.

I've cleared my cookies & cache, but that only worked once. So whatever you and your team can come up with next would be most appreciated. I enjoy using your free service and would like to continue to.

Thank you,
~Kyle

quote:

Originally posted by SNL INDUSTRY:
What a mess! Who cares how the site looks. It doesn't work. I'm having multiple issues.
1. No saved descriptions showing.
2. Save, Post, Schedule tabs not working.
3. Changes in details profiles not being saved. This has been on goinfg on for weeks.
4. Combined and promotional shipping choices not being saved. This has been going on for over a month!
5. Live Chat unavailble for 2 weeks.

Bottom line is no listings today! And of course I blocked today specifically for listings.

Ever get the feeling that Ebay is making sure that Auctiva can't keep up with these changes so you are forced to use them for listings and pay the schedule and template fees. Greed-bay just will not quit! I am always being hounded by Ebay solicitors who are pushing Vendio, Channel Advisor, Kyozou etc as services. They never recommend Auctiva. Seems to me they are trying to eliminate them. I have stuck by Auctiva for over a year but the frequency of issus is becoming just that: frequent.
Extremely frustrated and losing money by the second...
SNL Industhttps://community.auctiva.com/groupee_common/platform_images/blank.gifry

SNL .. I was ABLE to LIST via saved page .. I clicked on POST or LIST (forget and said 'posting to eBay' after it asked 'is this right?' .. Then I went in via eBay to REVISE that way .. KNOW you can use the LARGE ? next to HTML (that does NOTHING for me) to see your text and change there . but cannot see any buttons .. just HUGE page with text .. IF you have listings ready . might try that . good Luck!... I was able to LIST the one I had ..

AND . this is weird .. why should ALL Look JUST fine with an old auction from MARCH? .. No problem seeing it as it used to be or adding photos? ..

Good luck ALL!

I thought it might be a Firefox-based situation (Auctiva won't respond to this inquiry), so I was happy to see your solution. Unfortunately, now I can't even TYPE anything because neither method of typing a description (HTML, or other) is working. Also I figured at least I could save the title, category, etc., but the SAVE button won't work.

Thanks everybody..
I have found a few work arounds to keep the day going.
1. use full size editor to get description - edit description
2. use "preview" to bring up the "save as" tab
3. hit "save as"
4. back out to "saved listings" and post or schedule from there. seems to be working.
Whew! Didn't think i was that Auctiva savvy!

so Auctiva.. give me a job!

Hi, its now 20.30 uk time and I'm still unable to list - does anyone else still have problems??

Now the description section is gone. On Firefox. On I/E. Through AOL. It won't let me type because no field is showing up, regardless of who I'm using to get to Auctiva.

I wish, LIKE OTHER SITES, they would give us the option of getting out of this Beta situation.

If it ain't broke...

I wanted to let everyone know I have discovered a simple workaround for the disappearing description frame when opening a saved listing in Firefox.

1.Open the listing and wait for the description section to disappear.
2. Right click between the gray and orange thin borders on the sides and select 'View Background Image'.
3. Click the back button.

You should now be able to edit the description.

Hi Community,

Update - We're going to be conducting a minor site update this afternoon which will hopefully address this issue, as well as some of the other problems users are reporting at present. I will update this thread when those fixes are put in place.

-Mike

brianne801 .... wow, that did work. I was able to edit description and change some shipping and payment details without it "wigging out".

Not sure I'd want to have to do that for a ton of listings but it is a workaround until they can get it fixed so it works right.

I hope if not already done, these problems will be fixed soon. Things NOT working right that I have seen so far:
The description section in saved listings does not load - sometimes it will load if you refresh the page numerous times and wait a couple minutes..or if you exit the saved listing and go back into it again.
Changes made to pictures in a listing do not save right. If you edit your pictures in a listing and hit save to save the changes you just made, if you go back into the listing, the pictures are all messed up and include ones you deleted and deleted ones that you saved. This is very annoying.

I cant list, same probs as described above. DANGIT

I listed one item earlier, with no problems. Now I am getting that deleted images error message again.

It is still doing this, nothing in my description box with my saved templates. PLEASE someone address this. Also I cannot even get anything to happen to file a support. Seems this is happening in Firefox.

Hi Community,

Update - It has also been brought to our attention that the issue described in this thread is also causing users to be unable to select images from the Auctiva images selector and the Post, Save, and Schedule buttons to be greyed out in certain cases. There behaviors all appear to be related to the same underlying problem, so they should all be resolved at the same time.

While our technical team is still working to get this issue resolved as soon as possible, we still haven't been able to come up with a workable solution to this problem, so there is a chance we may not be able to get this resolved today.

I will post further updates on this situation to this thread as additional information becomes available. If we will not be able to get a fix for this issue out today, I will let you all know before I leave for the day.

-Mike

Yeah i'm still having problems as well. Even if I can get the description box to return by reloading profiles the save, post and scedual boxes are greyd out so I can't post or save? Any ETA on a Fix?

Well....it seems to be something every single day and it is getting VERY, VERY old. A while ago when there were some problems...no images showing on eBay, I was on this chat, telling the angry people to be patient, Auctiva is great and they are diligent and will fix it asap. I am changing my mind. I can't take it anymore. Every day I am getting further and further behind with my listing.How long are we supposed to do this??? I know. Forever. It's free and Auctiva knows that they have us forever unless we want to pay eBay fees. I guess you get what you pay for, huh?
Barb

Now pictures don't seem to be working at all..it won't register any changes made to pictures in listings if you try to save any changes.

ditto on all the above.........dagnabit, i had a dozen items i needed to list.

Oh well...off to the "OTHER" site which is not experiencing any problems.....

)

I too was told to use IE. I don't like IE at all, but I tried it and it still didn't work for me either.

The only way I can mine to work is to clear all private data, close Firefox, open Firefox back up, login to Auctiva....and then it will work. But that is too time consuming for me. I have a lot of items to list.

Hopefully tomorrow it will work.

Well something isn't right here on Auctiva. I'm unable to make any changes to a saved listing including photos, edit the descrip., or save the changes. Bummer. Been trying all day..ohhh huuummmm

Hi Community,

Update - We just pushed out a fix for the issue that has been causing some users to be unable to upload images and we have reason to believe that may fix the issue with the editor that has been discussed on this thread as well. You will need to clear your cache to make sure that your browser loads the new code on the lister page.

If you clear your cache and continue to experience the problem with the description editor, please let us know by replying to this thread. Thanks!

-Mike

Still not working for me.......

Hi Community,

Update - We have heard back from a few users and unfortunately it appears that this problem is still occurring for some. Our technical team is going to continue working on a solution to this problem and we will have it resolved as soon as possible. I will post further updates on this issue to this thread as additional information becomes available.

At this point, it seems unlikely that we are going to be able to get something in place to resolve this issue tonight, so you may not hear from me until tomorrow. Thanks for understanding.

-Mike

Mike, THANK YOU, I appreciate you keeping us ALL INFORMED.. I used to be like everyone else here..
When the Site experiences problems we all go Bezerk!!
But, i have come to realize the site is FREE and im not PAYING for this WONDERFUL FREE LISTING SITE.. and that helps me realize things will work out.
The site has been running Great the last year and all.

But, im haveing the same issues that evertone else is too. I have cleared the cache and i am using FF 3.0 Will hopefully be able to go by Sunday ..
Cheers, CS

Hi Community,

Update - We just pushed out a fix for the issue that we hope will address the problem being discussed in this thread. You will need to clear your cache to make sure that your browser loads the new code on the lister page.

If you clear your cache and continue to experience the problem with the description editor, please let us know by replying to this thread. I'll check this thread again tomorrow morning and, if we find this fix didn't do the trick either, our technical team will resume working on a resolution for this issue.

Thanks again!

-Mike

Still can not edit. Loses the confirm save button on scheduled listings. One page is all the clearing of cache and cookies is good for.

I am still having problems with picture fail notice.

48 hours later and still no item description showing...
Seems auctiva may be sorting out image problems...but what about the DESCRIPTION?

Mike,

As of 5:30 EDT the same problem exists. I checked my scheduled listings and there was no description, but if I cleared the cache and cookies the description appeared. I can only hope it is really there when this kicks off Sunday night. For those listing, the work around is to clear the cache before EACH listing. Takes only a couple of seconds longer than usual, and this new online lister seems to be slower than it was before. Naturally it helps to keep a subscription to Mr Poster, as I do. It's insurance for times like this. Mr P is a great piece of software!

Already saved listings seem to be OK as long as you don't even touch them. However if you make any revisions of any kind, then the description is still disappearing.

Yesterday you could right click and do the show background image and then hit the back button. Today the "background image" selection is greyed out and cannot be selected.

And the pages also seem to be doing a lot of dancing and jumping around which makes you wonder if what you are seeing is really what would be posted to Ebay.

I agree with allabouthorses, I don't know what will be listed with ebay. I am sure that if things don't load properly, the Auctiva Community will be blasting Auctiva by Monday. What always troubles me on Auctiva changes is the way the changes were tested/not tested. I absolutely cannot believe that these problems would not show up in beta testing. Then again, the user community has no way of knowing IF the changes were tested before moving to production. I know we should not knock something that is free, but every listing that lists wrong costs a minimum of 40 cents on ebay. Multiply that out and this is no longer free.

10AM Eastern Time and still problems, report them to tech support and they refered me to this forum.
Already saved listings are ok as long as you don't have to make changes, if you do the description still dissapears AND the Post, Schedule and other buttons are not working.
You can not update any scheduled listing at this point
Even when you try to do a new listing you can not do any of this.
Please advise when fixed. This is causing hours of extra work.

i got a couple of listings in this morning and now i can't do a darn thing.

perhaps Auctiva should back out the changes until the beta is ready for primetime.

Auctiva--please blast an update to us.

Hi; I cleared my cache and cookies. my description page is working now. However the Post, Schedule, and Save tabs are still greyed out, therefore I cannot list. I have found a way to get around this but it is time consuming.
Click on an item in saved listings
click on the save as new for that item
return to the saved listings tab and click ok in the pop up box
click on the new saved listing you can edit and and add new photos
save as new again
go back to the saved listing tab and click ok in the pop up box
click the schedule box and schedule your listing
I hope this helps others
I also hope this is fixed soon as I have been very successful here. thank you support team

System is still having the same problems?

I'm trying to be patient but this is getting to be a little much. Free or not, the problems and glitches seem to be a constant any more.

Still issues, but my already scheduled items are working fine. I decided rather than waste any more time I am just going to list straight through ebay and pay the extra $$ (mine is about 1.40 per) - time is money (as they say) and instead of waiting I am just moving on.

I know they will get it fixed sooner or later, probably by Monday.

Anyone still having problems? I am, still can't upload the pictures, and the description only comes up if I click refresh.

The error check actually works for me on FireFox. Thanks for the tip.

I can't even file a support case, not that it would do anything if I could.

I also am able to upload pictures through the bulk uploader, then I put the pics in my description. I do not have a gallery, but when it goes on ebay, I revise and put the gallery in. The 1st pic is free.

Still no item description showing but if you click on view full size editor it does work occasionally, but best to preview after each listing ......have managed to do all mine, took a while but will wait and see if they list ok

I cleared my cache and still having problems. I cannot Save. Only the SAVE AS NEW button is available on the bottom. The SAVE/POST/SCHEDULE buttons are all grayed out.

Going on Day 3 now...

Hi Community,

Update - Our technical team is currently working on an alternate solution for the problem many of you are experiencing with the description editor and we be pushing out another attempted fix a bit later today. I will post again to this thread when this fix is implemented. Thanks for bearing with us!

-Mike

Hi Community,

One more time - We just pushed out another attempted fix for this issue that we hope will address the problem being discussed in this thread. You will need to clear your cache to make sure that your browser loads the new code on the lister page.

If you clear your cache and continue to experience the problem with the description editor, please let us know by replying to this thread. Thanks!

-Mike

hi Mike
have clearwed cache, cookies etc closed everything down, reopened with firefos and guess what......still no description

Hi Community,

Thanks for you continued input - We actually just pushed out yet another attempted fix for this issue that we hope will address the problem being discussed in this thread. You will need to clear your cache to make sure that your browser loads the new code on the lister page.

If you were previously experiencing this problem and are able to test this out, please let us know the results by replying to this thread. Thanks!

-Mike

Hi Community,

Update - It appears that the fix we just pushed out may have resolved the problem causing the description editor not to show up, and we are currently working on a fix for the issue that is causing the Post, Save, and Schedule buttons to be greyed out for some users.

I will post again to this thread when this next fix is implemented. If any of you have cleared your cache since my last post and are still having problems with the description editor, please let us know by posting to this thread. Thanks!

-Mike

=pouts= i didn't break nothing, i swear!

everything was working fine up until about 3 minutes ago.

i lost my description, it went poof! bye bye!

yes i cleared my cache & all that kind of technical like stuff people who know computers tell me to do
i even rebooted! (i RARELY turn my pc off so this was a big deal for me LOL)

i'm feeling my age & was considering a little nap before the kids get home so i'm guessing this was my sign that i SHOULD go nap

i'll check back periodically for updates

thanks Auctiva! & i hope everyone is selling LOTS!

not only are there problems with the description editor and buttons on the lister page, but, know this. i used to program, and so, what i think is that a part of the code was changed and it was not made to apply to all functions that we sellers use here. why do i say this, mike?

because:

1. today i cannot click on a link for my case to see what you want from me before you proceed to work on the case.

2. for at least 2 days, i have made a listing as an AUCTION item, beginning with x as a start price, and y as the reserve price.

3. i have saved the listing, and saved the listing as new, well over 15 times.

4. i have gotten an API error every time i look at my scheduled listings page (because it will NOT post to ebay for this API error that says that Java is running, but it is not), as well as each and every time that

5. i go in, look to see if any parentheses are what are causing the listing not to be uploaded to ebay, but no matter what i do, including:

6. taking all of my wording for the description, putting it into Notepad, and then copying and pasting such plain text into your editor, then formatting ON your editor, then telling your system to POST IT NOW,

7. i STILL can't post it.

this has happened at least 20 times.

i also have redone the terms of all objects within the standard wording included in my "template" wording.

NOTHING will cause this listing to post!

Hi Community,

Update - We just pushed out a fix that is intended to resolve the problem that has been causing the Post, Save, and Schedule buttons to be greyed out for some users, so we're hoping both that problem and the issue with the description editor have been resolved as this point. You will need to clear your cache to make sure that your browser loads the new code on the lister page.

If you were previously experiencing these problems and are able to test this out, please let us know the results by replying to this thread. Thanks!

-Mike

I cannot use the listing editor, save an ad, post an ad, etc. I list a lot of items & right now I can't list anything.

Hi kikkilu,

Since you are receiving an API error stating your listing cannot be posted because it contains objectionable Java Script code, it is indicative that eBay rejected your listing because it contains Java Script code that is not allowed by eBay policy. A technical error on our end would not account for that error being returned.

If you contact our customer support team by completing the web form on the following page, our support staff will be able to help you identify what needs to be changed to allow your listing to be posted: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi Deborah,

I noticed your 11:29 AM post and I'm hoping that you last tried this just before we pushed out our most recent attempted fix for this issue. Can you please clear your cache, close and re-open your browser, and then let me know if the buttons on the lister page within your account are still greyed out?

-Mike

quote:

Originally posted by Auctiva Mike D.:
Hi Community,

Update - It appears that the fix we just pushed out may have resolved the problem causing the description editor not to show up, and we are currently working on a fix for the issue that is causing the Post, Save, and Schedule buttons to be greyed out for some users.

I will post again to this thread when this next fix is implemented. If any of you have cleared your cache since my last post and are still having problems with the description editor, please let us know by posting to this thread. Thanks!

-Mike

kindly refer to my post earlier today. yep, of course i cleared my cache and cookies. i'm on mozilla firefox 3.x.

the final time i tried to post my object out for sale, which is a little earlier than now, after i cleared the cache and cookies, had been the time when:

1. i had taken my item description text, copied it, pasted it into a unicode text document using Notepad, and then put THAT plain text into the editor.

2. please note that NOW the last post mentioned in no. 1 above is not there. it is not in scheduled, and it is not in saved. that is, i guess, because i chose to post it as it was since for the past 2 days, all error checks passed.

so, now it makes it over 20 times i have tried to post ONE listing, still showing me an:

API error, the source of which i have no idea.

can you look at your HTML? is anything there, in the HTML editor, causing java script to run???

thanks, but it is payday and this item should have posted two days ago. PLEASE READ THE POSTING RESPONSE TO YOU that i placed about an hour or two ago on today, 9.5.08.

sincerely, dallas

YEAH, QUEENIE! I'm having the same exact problem... time waster, but I can get around it on most listings, by monkeying around a bit. I guess I need to just clear my cache again and again. Photos upload fine, just can't save. Forget trying to schedule; that's too scary right now, I'll wait til D-day.

Hi.
I am now able to click on the post, and schedule buttons, but when i do it will not post.
There is a message on the bottom of the editor that says,
There is an image in your description that is located on your computer. To avoid this, insert all images using the image button of the description editor.
I have always inserted my pictures by just clicking on the select image boxes under image selection.
Is anyone else having this problem, or do i have to do it the way it is telling me now.

OK . Mike .. Yesterday told you that I pulled up an OLD auction from MARCH . I was able to add pix .. (firefox 3.0) change text .. do anything .. but NOT with new CODE in there .. I tried to do a phony auction .. did NOT work . .could NOT see anything .. could NOT add pix from 'those stored here' . .I can UPLOAD . but cannot change them to # this or that .. NOPE .. that was yesterday . have NOT tried today as I do NOT want to even try .. But though worth mentioning again ..

NOW perhaps . IF I had taken THAT auction .. changed it all to 'something new to auction' . .may have worked with OLD code .all buttons worked .. everything was JUST fine????

Dear Mike,
After I cleaned the cache & Reopened the browser everything appears(for the moment) normal. I am going to try a few listings & see what happens. I am about 2 days behind now & need to get caught up. Hope your fixes all work out!!

All I can say is that I am glad I stayed away from Auctiva today. Yesterday was frustrating enough.

many thanks Mike have listed all I need to and without a problem first time in over 2 days, so seems to have worked for now.

the thing that drives me up the wall (!) about the description editor is that if i want to change my font colors, sometimes the new color displays and sometimes, more often, it will NOT change.

this happens no matter what i do. the reason i want to change the color of the font is because i might have chosen another template and the old colors don't go well with it. and so, i then am forced to go back and find the older template, the one that i do not want to use anymore, and post using that one!

grrrrrrrr!