This is the response that I received yesterday. Of course, I did all of this and it still doesn't work.
The reason that the images are not displaying properly or supersizing when they are clicked on or in the scrolling gallery, is because these images were all uploaded at a size of 16 x 16 pixels. So when someone clicks on one of these images in your listing, the actual size is too small to display, which is why you see the images of pieces of paper with corners turned over when you click on them in the listing or when you see your listing in the scrolling gallery.
The reason that your images were uploaded at this small size is due to a "bug" within the uploading software we are using that affects the Java based version of the "Auctiva Uploader" image uploader. We have been in contact with the developer of this uploading software and expect this "bug" to be fixed some time soon.
However, you can avoid this "bug" for this uploader if you sign into your Auctiva account through the Internet Explorer browser rather then FireFox, this is because you would be using the Active X version of the "Auctiva Uploader" and not the Java based version. Alternatively you could simply upload your images using the "Basic HTML Uploader" with FireFox too!
In order to fix the images in your listings that might be displaying this way, you can simply replace them within these listings via the process below:
In order to replace an image in an active listing, check the box next to the image on your “Manage Images” page and click the “Replace” button. Then, click the grey “Browse” button that appears to select the image you would like to upload in place of the checked image from your hard drive. Once that image has been selected, click the blue “Upload” button. Once completed, the newly uploaded image will replace the checked image.
In order to change the header/gallery image in an active listing, you will need to revise the listing using eBay’s “Revise your Item” form, which can be done via the following process:
1) Visit the item on eBay.
2) Right-click the image you’d like to make your new header/gallery image and click “Properties”
3) Copy the image URL, which begins with
http://...
4) Click the “Revise your Item” link at the top of the auction page.
5) Click the “Add Pictures” button.
6) Delete the text(if any) in the “Enter URL…” field(if any) and replace it with the copied URL.
7) Click the “Insert Pictures” button and save your changes.
Please keep in mind that eBay does not permit you to remove anything from an item that has a bid, and/or has less than 12 hours remaining.
Once you have corrected the images in your listing, including the Header image, please let me know through this support case and I can run a command on your account to have a new showcase images created for this item to display for it within the scrolling gallery.
Thank you,
Auctiva Support
Please do not reply to this email because we will not receive any messages that are sent in this manner. In order to view the complete support thread and/or follow up on your support case, please click the following link:
http://support.auctiva.com/ViewSupportCase.aspx?cid=99967-fnw2xv
