Re: SOLD items...What am I doing wrong?

3 days into Auctiva & this is my 3rd question. Just call me "PESTY"!

I have sold a few items from my eBay Store & I've managed to find the listings that sold in my Auctiva account under the SALES tab/Transactions. Good so far, eh? All of my sales say "Awaiting Payment", when in reality some (most) have already been paid for via Pay Pal. I'm attempting to change the status of the various items by clicking on the little box to the left of each item & then pressing the blue button (across top of sold items) that says "MARK AS PAID". When I attempt to do that, I get a pop-up error message that says the "selected item cannot be marked as paid because the payment status is not Payment in Transit". I don't understand what that means, what step have I missed, what am I doing wrong?

I might also mention that some of my listed sold items were sold 2 or 3 days ago so I don't think it's a matter of Auctiva being slow to update, etc.....

Can anyone help?

4/1/073:39 PM

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kodiak2690Member

I had this same problem. Mike from AUCTIVA sent the following instructions to me and it did the trick. The only down fall is until they get the "PAID" program up and running for imported items, you will have to do this manually;
*Copied directly from the e-mail sent to me from (Auctiva Mike D.)

Sorry about the confusion. The "Mark as Paid" button is currently only used to update the payment status's of Auctiva checkout items for which the buyer indicated he/she would be sending a check or money order.

To update the payment status of items that did not go through Auctiva Checkout, please click the "Transactions" link under the "Sales" tab within your account. Then, next to each item, click the "Add Insurance" button, followed by the "Update" button on the ensuing page.

In the future, we will have a service running that automatically updates this information on a continuous basis but that development is most likely several months off.

4/1/0710:15 PM

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autopaperMember

Thanks Kodiak...

I will give that a whirl!

4/2/077:17 AM

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autopaperMember

NOPE, that did NOT do it! In fact, I believe I now have a more pronounced problem. First, I was not offering the Auctiva insurance to my customers, so I changed my account settings to do so & tried to do the "Add insurance" thingy again. THEN....an error message came up reading:

"Items being shipped from Afghanistan category cannot be insured."

No lie, that's what it said!!!

HUH???? Afghanistan??? What in the world does that mean??? My customer is from Illinois, USA, my product was a USA product...some vintage 1956 Ford & Lincoln Paint Chip Colors. I am confused.........NO, I am TOTALLY confused!!!

4/2/077:31 AM

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kodiak2690Member

Sorry, If that did not work file a report and someone from Auctiva will contact you the Fix. Let them know that you already tried the "Add Insurance" and what your responce was.
Go to the following URL to file your problem;

Help & Support

I hope that your issue gets resolved and fast. That does sound very frustrating. Good Luck

4/2/0712:15 PM

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