Retrieve deleted images

cyansheartMember

I have not been selling on eBay for about nine months. Today, when I logged onto my Auctiva Account I find that much has changed. That's fine, except that I need my images back. I do not have them stored on my hard drive any longer (my bad - won't do that again). I can find the images in my deleted folders, but cannot select any to restore them. If I upgrade to the $2.95 service, will I be able to get to them then?

8/1/094:31 PM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi Jill,

It sounds like your images were automatically moved to your Deleted Images folder because you had not signed up for a paid plan that includes image hosting. If you sign up for a paid plan, such as the Starter plan you mentioned, the images on your Deleted Images page should automatically be restored and returned to your Manage Images page within a few hours.

If you select a paid plan and your deleted images are not restored automatically, I recommend contacting our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

8/7/095:39 PM

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