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I have not been selling on eBay for about nine months. Today, when I logged onto my Auctiva Account I find that much has changed. That's fine, except that I need my images back. I do not have them stored on my hard drive any longer (my bad - won't do that again). I can find the images in my deleted folders, but cannot select any to restore them. If I upgrade to the $2.95 service, will I be able to get to them then?
Jill at CyansHeart Auctions
Original Post
Hi Jill,

It sounds like your images were automatically moved to your Deleted Images folder because you had not signed up for a paid plan that includes image hosting. If you sign up for a paid plan, such as the Starter plan you mentioned, the images on your Deleted Images page should automatically be restored and returned to your Manage Images page within a few hours.

If you select a paid plan and your deleted images are not restored automatically, I recommend contacting our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

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