Sales Transaction Views - How to show paid

If I remember correctly, you have to be using Auctiva's checkout in order for it to work.

I recommend using eBay's pages for after the sale maintenance until Auctiva comes out with its next update package...

2purrcats

Gotcha - thank you very much.

Hi Geo,

When items use eBay Checkout, we only import the payment status once, at the time the transaction is imported. After an item has been imported into your Auctiva account, you can update the payment status by clicking the "Add Insurance" link next to the item on your Auctiva "Transactions" page, and clicking the blue "Update" button on the ensuing page.

We will be developing a system that updates the payment status's of eBay Checkout items automatically in the future, however, I do not currently have a good idea when this service will be implemented.

-Mike

eBay checkout - that must be the problem.... I ask my buyers not to use it; the five or six that are still showing awaiting payment and feedback had been paid and given and received feedback long before you imported them to auctiva and all the little fields on "my ebay" were filled in at the time.

now that I'm going to be using auctiva insurance I really don't want them to use ebay checkout - the totals would always be off; in fact it irritates me that they take the info from the syi form and post the total shipping/handling/insurance in their search listings and the total is more because they use the usps rates, but I don't want to leave the required insurance off the syi form because it then shows up as not offered.