Scanned Images not uploading

Is anyone else having problems with scanned images not uploading. This seems to occur more at the weekend/evenings than at any other time. I have filed a request for help and this is the second time now in three weeks I have had to do this. It seems that it is a problem that Auctiva are aware of and are working on trying to resolve it. I cannot believe though that it is taking them 3 weeks to do this.

6/27/088:55 AM

❤️ 0

Original Post

Replies sorted oldest to newest

kbalonaMember

Yeah, weekend/evenings are a bad time to upload images. So it doesn't happen every time?

6/27/089:49 AM

❤️ 0

deborahgMember

Yes, I am having the same problems but it happening during the weekdays and off times too.

6/27/0812:08 PM

❤️ 0

bluepearlcatMember

I have only used Auctiva for a week or so - and did not have any problems with the images until today, 6/27. I have not been able to load images at all today - they "fail". To those of you who have had this problem - does it eventually right itself and then you are able to load your images? How long do you usually have to wait?

6/27/081:08 PM

❤️ 0

bobbiejo45Member

Yup, here we go again. Pics not uploading. Says Failed. Not Happy

6/27/086:41 PM

❤️ 0

paulineMember

The Support Team have now replied. It seems that if an image is over 1mb in size this could be the problem. Most of my images are under that size so I don't think it is that! It only seems to be scanned images and as I list Autographs and Ephemera this problem is holding me back. Support have told me it should hopefully be sorted in a couple of months. Heres Hoping!!!

6/28/081:21 AM

❤️ 0

bobbiejo45Member

Hello all, All seems to be working fine here today. And it sure is nice!!Although i do not scan my Pics.