Scheduled listings NOT posting as scheduled!!

rockoclockMember

Hello. I recently signed up for Auctiva and have used the service for three auctions now. I've been using the scheduled listing option, but I'm going nuts 'cause none of them are starting as scheduled.

I'm in the Eastern Time Zone, three hours ahead of the Pacific Time Zone. I keep listing things to begin/end at 8pm EST (11 PST). Instead, they've been starting at 2pm EST, 5pm EST and 2am EST!

Surely there's a simple solution. Has anyone else had this problem? How'd you fix it?

Thanks!

9/8/078:59 AM

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choochooguyMember

Hi, have you got your time zone and daylight savings set up correctly in your Auctiva account for where you live ?

my account -> settings -> account settings -> account preferences -> preferred time zone

9/8/079:13 AM

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rockoclockMember

I double-checked and yeah, it's set to EST. Hmm. I can't figure out how it would have such varying starting times if I selected 11pm PST each time. I mean, regardless of what time zone I have specified in my Account Settings, 11pm PST is still 8pm EST.

Frustrating! =D

9/8/079:49 AM

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choochooguyMember

I think you need to file a suppprt request for this one.