Scolling e-bay window

staceyMember

I've got e-bay token, scrolling window shows up on my first 17 ebay auctions (when i joined). I've added 4 new auctions through ebay, but scrolling windows are not showing up on them, neither are the 4 new items showing up on the 1st 17 auctions.

I've also re-submitted for new ebay token after i added the 4 new auctions, still no luck. Can i get a little advice ?

Thanks !

1/25/067:03 AM

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Original Post

auctivamikedAuctiva Customer Support Manager

Stacy,

Generally it takes about 4-6 hours for listings submitted through eBay to be imported into Auctiva and appended with the store window. If they haven't been imported and they were posted longer than 6 hours ago, I suggest you file a support case using the appropriate link on our help page and we'll place your account on the update list.

Also, the store window is set to display 12 items at a time favoring items that are ending nearest the time of the one being viewed, and is refreshed every 4 hours. Once some of your listings end, they’ll be replaced in the store window with new ones at next refresh. We will be increasing the store window capacity to 20 in the near future.

I hope this helps=)

-Mike

1/25/0611:54 AM

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