Scrolling Gallery Listings...

wildeyesMember

Hey everyone, I have a problem with the scrolling gallery and I was wondering if you can help me out?

The gallery keeps all my old listings in it and makes a long list of stuff that I don't have for sale anymore and makes it take forever to get to all the new stuff..

Is there a way that I can take out everything that isnt for sale anymore?

I messed with all the saved, active and closed listing on the page and everything is still there but the images is the gallery are deleted..

Any help? Thanks!

11/3/082:08 PM

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dannoMember

Hi,

Try using the Edit Items at the Store tab. Use the "make hidden" feature. That should remove the item from the Store and the Scrolling Gallery.

Danno

11/3/084:59 PM

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wildeyesMember

Tried that dosent work? Probably going to stop using it.. getting fustrating..

11/5/082:41 PM

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auctivamikedAuctiva Customer Support Manager

Hi Wildeyes,

Since there are ended listings showing up in your scrolling gallery, it is most likely that your token is invalid or that you have some listings "stuck" in active status in your Auctiva account. We would need to take a look at your specific account to form a definitive conclusion at to what's going on though.

In the mean time, you should be able to remove these items from your scrolling gallery manually by clicking the "Store Items" link under the "Store" tab within your account and marking them as "hidden". If you were to do so, the items marked as "hidden" would be removed from your scrolling gallery the next time it refreshes, which it does about every 4 hours.

To receive further assistance with this issue, I recommend contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

11/5/087:06 PM

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