SCROLLING GALLERY PROBLEMS...

Hi online-coins,

The behavior you are describing is attributed to a current bug in our system that is causing items that are designated as featured in one's Auctiva store not to be preferentially displayed in the scrolling gallery. This issue has been referred to our engineering department for correction, however, I don't have a good idea when it will be resolved at present.

In the mean time, you are welcome to check in with our support department regarding this issue periodically, and we will be happy to provide you with an update on the status of this issue is any new information has become available.

Any additional questions or concerns? Please file a support request using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

Thanks for getting back to me.

You say you do not have a good idea when it will be resolved but are we talking days, weeks, months, years or could this be a permanent issue?

Do you know if the problem is account based or throughout the whole system? I ask because I wonder if I closed my account and then re-registered would it make any difference?

Its been 4 days now and I dont really see any light at the end of the tunnel so I am starting to ask myself whether I should stay with Auctiva or go to a premium service? I dont really want to pay to use the gallery when Auctiva offer it for free, but if the Auctiva service is always going to be so problematic, it will probably work cheaper, in terms of lost revenue, to pay for a premium service.

It is a shame because auctiva is such a great service.

Hi, don't forget the control you have over what is displayed in the scrolling gallery is rather limited but I find that as part of the Auctiva package it is worth every penny it does not cost, if you get my drift