Scrolling window

societyof123Member

I updated my store window in Auctiva. Does it automatically upload to my ebay listings? Or do I have to do something to get the new scrolling window on my ebay listings. I updated yesterday and it does not show up on my listings, so I am thinking I have to do something else or wait till I list new items.

9/21/072:44 PM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi societyof123,

Changing your scrolling gallery preferences in your Auctiva account does not actually affect the scrolling galleries that are already present in your listings because your old scrolling gallery preferences are already defined in the description HTML of those listings.

However, your new scrolling gallery preferences will be applied to any new listings you post after updating your scrolling gallery specifications. In order to change the look of the scrolling gallery in your listings in which it was already present before you updated your preferences, you would have to remove the scrolling gallery HTML from those listings, and then request that we append your new scrolling gallery to them.

Any additional questions or concerns? Please file a support reqeust using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

9/21/074:09 PM

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