Server lost listing

silvermountaincoinsMember

I had just made a new listing from a similar auction, I had rewrote everything, put pictues in, all was done and previewed it and it was all set to go. I hit schedule listing and all I got was a runtime error page.
I tried to go back and then forward but all I get was runtime error page. I lost all my work on this listing. This has happened before and why is this happening. That was 20 mintutes of work lost and I am now afraid to write it all over again wondering if I am going to lose it all. Auctiva guys please help. Thank you.

2/9/067:59 AM

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leahyrlwMember

Wonder if you will get an answer.

2/9/068:44 AM

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judywMember

Let me suggest that when your are having some difficulties with Auctiva (and it does NOT happen ALWAYS), do a copy and paste (of the discription only) into a word doc., before hitting save "JUST IN CASE". At least when you go back to recreate you will not need to re-think that dreaded Ad!. File a support issue, click "help" to do that if you don't get some help here soon. I had this issue yesterday but today is GOOD. Maybe it's just your turn, hang in there, it will get better.

2/9/068:52 AM

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auctivamikedAuctiva Customer Support Manager

Hi all,

I also noticed these runtime errors on our site for 2 periods of about 5 minutes each during yesterday afternoon. I haven't seen any today though=)

-Mike

2/9/0610:14 AM

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judywMember

Thanks for responding Mike. I too have not seen any rte today.

But that "WHITE SPACE THING" is about making me a crazy person!!!!!! Any time soon it's gonna be fixed? Getting a ad to line up is so time consuming.

2/9/061:58 PM

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silvermountaincoinsMember

Thanks for the suggestion judyw, Mike I didn't make it up... It happened at about 7:55 am right before I came here and posted it.

2/10/067:57 AM

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