Site down

Seamist Cape Cod,

Thanks for the post. We do appreciate comments like these, especially during a stressful time like now.

Auctiva Support

I have been trying since last night to try and get some more stuff listed but I can only get as far as the Title...it keeps saying that the category section is being worked on and try back in a few minutes. I have been trying since 7PM last night..it is now 6PM next day...almost 24 hours and still cannot get past putting it in a Category. Anyone else having the same pronlem? Any ideas when this will all be over with? I had 20 auctions close with no bids...I guess because there was nothing to see. I also was never notified of any move from Auctiva...otherwise I wouldn't of listed and wasted all the money I am now paying to eBay for closed auctions with no bids. Simply a frustrating situation. They should of just closed the whole site down for maintenance like some many other sites do, which would of forced everyone to use alternative third party listers. Losing money is not my cup of tea! kingcare

All of a sudden I'm getting the dreaded 'run time error' message! Is anyone else getting that too? I hope that doesn't mean the listings I've written aren't going to load to Ebay tonight!!! Yikes!

I can't upload images. Says "upload has been aborted".

Still can't list in auctiva poster says it can't connect to the internet site try again later. Any clue when we will be able to list new auctions???

I'm up and running and appreciate all the Auctiva staff have done. It's a daunting task moving servers and you've done well to restore your operations so quickly. Thanks again!

I just want my pics back up, there were up and now they are all gone again

Wow!! Site is working great, Auctiva!! THANK YOU!!!

It is still not "working great" for everyone. Checkout has been down since the move. Buyers CANNOT pay for their items. This is serious.

THANK YOU STAFF, even with the down time it was not that bad. Only with trials do we move forward to better and more efficent listings. It seems that most of the problems that most had they expected!!!! What you believe you will achieve, or "as a man thinketh in his heart" that is which he shall receive. We did not expect problems and therefore we had piece. And yes we do make a living on ebay, but the down time will be made-up in a greater way. We had a ton of sales from our store today, which I believe is the beginning of more to come. So take heart everyone, the mountain you had to climb has a better view at the top.
THANK YOU everyone at Auctiva for progressing forward and doing what you believed was the best direction.
I really appreciate Auctiva compared to many others that I have use, even in the down time.

It is kind of like complaining about American, till you visit a third world country. You are back kissing the ground when you arrive home.
Blessins to everyone

Just listed items and everything went smoothly and very fast. No problems. Haven't had to deal with checkout since the move, but I'm sure everything will be great. Thanks alot for your great site.

quote:

Originally posted by Auctiva Brandon S.:
Seamist Cape Cod,

Thanks for the post. We do appreciate comments like these, especially during a stressful time like now.

Auctiva Support

You guys are doing a great job!

Everything went just a planned for me today, uploaded pics and sent my listings off to ebay without any problems - cept for a few runtime errors that quickly went away.

Pages are moving much faster and images on ebay are coming up nice and quick!

Thanks again for caring enough to make a change for the better instead of ignoring the problems. I'm confident Auctiva is the place to be

It was a tough decision, and we knew that we would upset people. But we also knew it was the correct decision, to take the time now to upgrade to ensure that we had plenty of ceiling for both our current customers and the growth we forecast for years to come.

Many times the right decision is the hardest to make. It is pretty tough to have everyone working 20+ hour days and then read the posts from people complaining about how we don't care about our customers. I do understand the pain this is causing and every single Auctiva employee would love for this move to be over, but I think everyone should remember that we are all in this together. I mean, we don't win unless YOU, our customers win.

It's it amazing that a company can provide a WONDERFUL, FREE service that saves ebay sellers lots of money, and then when that company decides to upgrade and make things even better, many people can only complain and moan!

Anyone who reads the news and community board KNEW this was happening. I simply stopped using Autiva for a week or so, and went back to a free photo host and Ebay's Turbo Lister. I am astounded that some users can actually COMPLAIN.....

Auctiva, THANK YOU for working so hard to improve your site for those of us that have stuck by you all along and appreciate your efforts.

L

quote:

Originally posted by Auctiva Bill B.:
It was a tough decision, and we knew that we would upset people. But we also knew it was the correct decision, to take the time now to upgrade to ensure that we had plenty of ceiling for both our current customers and the growth we forecast for years to come.

Many times the right decision is the hardest to make. It is pretty tough to have everyone working 20+ hour days and then read everyone complaining here. I do understand there pain, but I think everyone should remember that we are all in this together. I mean, we don't win unless all of our customers win.

Just as an FYI Feedback
I agree with the previous post. Things were much faster this eve.
I am now, however getting runtime errors again

quote:

Originally posted by DCJP Company:

quote:

Originally posted by Auctiva Bill B.:
It was a tough decision, and we knew that we would upset people. But we also knew it was the correct decision, to take the time now to upgrade to ensure that we had plenty of ceiling for both our current customers and the growth we forecast for years to come.

Many times the right decision is the hardest to make. It is pretty tough to have everyone working 20+ hour days and then read everyone complaining here. I do understand there pain, but I think everyone should remember that we are all in this together. I mean, we don't win unless all of our customers win.

Just as an FYI Feedback
I agree with the previous post. Things were much faster this eve.
I am now, however getting runtime errors again

As quickly as they came, the runtime errors are gone.
Magic...
Thanks

quote:

Originally posted by DCJP Company:
Just as an FYI Feedback
I agree with the previous post. Things were much faster this eve.
I am now, however getting runtime errors again

I look around, and almost all of our developers are here working on these issues.

Anyone has problem posting ad to eBay?

I just posted 4 listings to ebay with no problems. Everything worked MUCH FASTER, with loading pics and the whole shabang! I am very pleased. The only problem I am having is that the window is still showing only 8 items..which I am sure will be fixed before long.

Great job to all those at Auctiva who have worked so hard making the switch, and a big THANK YOU for all of your hard work!!

Blessing, Yvette

I just tried to edit my pictures but they won't load. The edit/crop page is just blank. Anyone experiencing that issue?

Thanks, Dale